Senior Client Advisor - Birmingham, United Kingdom - Groupe Kering

Groupe Kering

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Summary

Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands.

Following the House's centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

We are looking for a talented luxury retail top seller who want to take the step of its career and join our Birmingham Selfridges team as Senior Client Advisor Watches & Jewelry.

Job Description:

Key Accountabilities
Provide exceptional customer service experience demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
Guarantee cross and upselling for all product categories
Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
Ensure qualitative monitoring and updating of customer information
Support the management in leading the selling team to ensure the achievement of store goals, enhancing and developing the business
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
Key Requirements
Proven experience in a similar Supervisor/Senior Sales role within fashion retail
Proven ability to drive and exceed individual and team result
Product knowledge in Watches & Jewelry category
Excellent commercial awareness, ability to adapt to different customers
Teamplayer mentality, strong communication skills
Knowledge and ability to build and maintain a client book
Ability to work in a fast moving and dynamic environment
Fluent in English and preferably a second language
Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dreammaker that you are.