Pals Co-ordinator - Slough, United Kingdom - Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust

Verified Company

Slough, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Log accurately all contacts and record the actions taken in order to reach a conclusion that is satisfactory to the service user.

To identify those concerns that meet the thresholds of other Trusts policies such as safeguarding, serious incidents, duty of candour and to escalate any concerns to the lead PALs Co-ordinator.

Support the complaints team in responding to formal complaints. Support the Patient Experience agenda and strategy alongside the wider Nursing and Quality agendas.

Maintain a basic knowledge of Trust policies and procedures and developments. Build and maintain good relationships with local partners and stakeholders.