Principal Complaints Officer - North London, United Kingdom - Colbern Limited

Colbern Limited

Verified Company

North London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NCD
Principal Complaints Officer
Islington
Contract
£267.28 per day PAYE or £350 per day Limited paid via Umbrella Company inside IR35

Our client is looking for an experienced Principal Complaints Officer.

To manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring the target timescales are met and appropriate remedies and redress are identified and implemented.

To provide one stop resolution to customer complaints, through effective identification of the root cause of issues and promoting a suitable remedy either through written or verbal formats.

To assist in the managing of Stage 1 complaints received across Financial Operations and Customer Services in addition to providing professional advice and support on all aspects of managing complaints and responses for other council departments and partner organisations until completion.

The first part of our recruitment process is to send your CV.

Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.

Colbern Limited along with our clients are an equal opportunities employer.