Corporate Receptionist - Bristol, United Kingdom - Mitie

Mitie

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;
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Full time

Corporate Receptionist / Administrator:

Monday to Friday

40 hours per week:

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Salary £22,734 Per Annum:

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Location

MMC, Lower Castle Street, Castlemead, Bristol, BS1 3AG

Job Overview:

To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

Main Duties- To ensure all guests receive an excellent welcome to Castlemead and that you consistently deliver great service

Ensure consistent, high quality support is supplied to the business consistently
Use the computer as an effective communication tool, inputting data as requested into excel and word documents
To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards
To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
To be articulate and well informed and to ensure that the needs of clients and visitors are preempted, met and exceeded
To be confident and able to communicate effectively with other departments within the building
To communicate effectively with other departments and neighbouring MMC sites
To communicate professionally and as a representative of MMC with residents of the building and MMC colleagues, providing a 5* level of service at all times
Embrace the vision of both Mitie and MMC
Ability to identify and escalate building maintenance issues/hazard perception and inform MMC Management when necessary
Process incoming and outgoing post
Royal Mail / TNT / DHL / City Sprint in line with SOP
Follow agreed process for logging cheques
Castlemead PCS departments
Stationary and stock consumable control
Raise PO's and process orders following iProcurement procedures
Provide procurement support for other offices when required
Ability to carry out basic maintenance tasks
Liaise with engineering contractors whilst on site, ensuring Health & Safety is followed and correct work is carried out
Efficiently report and maintain, IT and H&S concerns to relevant departments
Resolve / report printer issues and maintain supplies
Assist MMC Management team with any adhoc duties
Attend training as appropriate online / in house & classroom as part of selfdevelopment
To handle any guest complaints and provide a swift solution or escalate as appropriate
To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
To be responsible for the upkeep and cleanliness of your allocated area ensuring adherence to the MMC Clear Desk Policy
To assist in any other reasonable duties as required by your colleagues, managers or clients

What we are looking for:

Excellent communication skills and exceptional attention to detail
Immaculate personal presentation endorsing the Signature five star image
Proven experience and understanding of an exceptional Customer Service delivery
Excellent time management and organisational skills
Pro active, flexible and cando attitude
The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
Ability to deal with multiple requests simultaneously
Team player
Be innovative, identifying improvements and smarter ways of working