Customer Service Advisor - Newbury, United Kingdom - Novuna

Novuna

Verified Company

Newbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you well organised with an eye for detail? Are you enthusiastic about providing great customer service? Are your prioritisation skills second to none?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a
Top 50 Inclusive employer, and we're number 11 in
Glassdoor's Top 50 Employer list.

What does the role involve?

Working in our Orders Team and reporting into the Customer Services Team Leader, you will be responsible for managing customers company car and salary sacrifice vehicle orders ensuring a smooth end to end customer experience.

As a Customer Service Executive, you'll receive
industry-leading training through our Customer First programme and our
accredited EV (electric vehicle) Academy.

Working as part of a small team, you'll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.

Attendance of the Newbury office will be required for the first month to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work.

Following initial training, the role will then adapt a hybrid approach with a minimum of 2 days per week in the office.

Some of your key duties will include:

Analysing and Processing vehicle orders to ensure everything is correct and as it should be
Communicating with internal and external customers via inbound and outbound calls, to ensure all relevant detail is obtained
Working collaboratively with the team to ensure we are providing an amazing customer experience

What are we looking for?

You are a self-motivated individual with a great attention for detail. You have great communication skills and enjoy working in a fast-paced environment alongside a driven and enthusiastic team.

Also, we're looking for the following:

IT literate and comfortable learning new systems and processes
Good written and verbal communication skills
A positive cando attitude and ability to work on own initiative
A background in customer service or administration

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a
chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid