Housing Solutions Officer - Milton Keynes, United Kingdom - Milton-Keynes-Council

Milton-Keynes-Council

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Introduction

We're recruiting a Housing Solutions Officer to manage temporary accommodation placements, working with local people who we've helped find short term accommodation because they've become homeless.

You'll be part of a team, managing temporary accommodation within a specific area of Milton Keynes.

You'll work with the public, giving helpful advice, and helping people understand their accommodation agreement.

You'll be a good communicator, able to show empathy and to work professionally in a range of sometimes challenging situations.

A car for business use to travel around Milton Keynes is essential.

Milton Keynes City Council is a modern and friendly place to work.

We offer an excellent benefits package including an enhanced pension, generous holiday allowance starting at 28 days as well as a great range of training and development opportunities to help you in your career.

Role Responsibilities

Provide housing management for a patch area of temporary accommodation properties.
Provide housing related support to temporary accommodation customers.
Work collaboratively with internal and external stakeholders to provide the best possible temporary accommodation service to customers.
Manage any breaches of license agreements promptly, discussing with customers, issuing warnings and attending evictions of temporary accommodation customers as required.
Ensure data accuracy of all records and systems for all temporary accommodation customers.
Support team in completing sign up's of new temporary accommodation customers.
You'll be empathetic and can demonstrate the ability to work positively and professionally with vulnerable customers and often in challenging situations.
Professional and calmly able to have difficult discussions leading to the most positive outcomes for all parties.
Ability to work in a fast paced environment and support team colleagues as required.
Able to manage low level antisocial behaviour and attend evictions on behalf of the organisation as necessary.
For this role you are required to have a full UK driving licence and access to a car. If you are successful, you will be required to supply evidence of your licence prior to starting the role.
You will be required to provide evidence of your vehicle insurance with business use. This is required for any role that requires the employee to travel to more than one place of work.
Should you be offered the role, as part of the preemployment checks a basic DBS will be actioned for you.

About The Company

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future.

We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people.

We're responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative.

If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:

Local Government Pension Scheme, excellent pension scheme widely regarded as one of the best available.
28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
Holiday Purchase Scheme.
Our Professional Development Centre provides access to courses such as inhouse management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
Cycle to Work Scheme.
Health Cashplan.
MK Advantage benefits package a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.

Blue Light Card

Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more

SmartGo

Aimed at encouraging lowcarbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
Homebuy Scheme (for eligible roles).
A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
Childcare Subsidy.