Head of Front of House - London, United Kingdom - Norton Rose Fulbright

Norton Rose Fulbright

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Practice Group / Department:
Office Services - Real Estate Leadership - EMEA

Job Description:

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide.

We provide the world's preeminent corporations and financial institutions with a full business law service.

As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.

We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion.

Our new hybrid working model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service.

We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing.

The Team

The Front of House team, as the name suggests is responsible for managing all aspects of Front of House service delivery within the firm's London based global HQ.

The Building

The firm is in the unique and fortunate position to be both an occupier and landlord operator in a landmark building within the More London estate in South East London.

The building was designed and built by Sir Norman Foster in 2006/7, and while now more than 15 years old it is in pristine condition.

The building comprises a total of 350,000 sq. ft. over 10 stores.

As the building was built to suit the needs of the firm, there are several facilities and amenities that have been specifically designed and incorporated to support six star front of house service delivery.

The lower four (4) floors of the building contain other tenants.

NRF acts as landlord for the building, therefore many of the Front of House services will be supporting both NRF and other tenants in the building.

The Front of House Amenities, Facilities and Infrastructure

The building has two (2) reception areas, one building specific and one firm specific on the 9th floor to NRF clients.

There is a dedicated guest passenger elevator to take firm guests and visitors to the 9th floor.

Upon arrival on the 9th floor, you are presented with a dedicated floor of client facing conference rooms, a large potential open function area and break out conference rooms (40+ in number), full service catering kitchen, which caterers from everything from client fine dining, internal evets to large scale client events, butler's pantry, dedicated service corridor.

There is also a wraparound terrace.

The building has a dedicated restaurant, bar and grab & go café together with a number of on floor pantries and small drop in dining areas for staff.

The building has dedicated covered taxi drop off, that provides discreet and easy access into the building main lobby.

The Role

To leverage the existing excellent building infrastructure to deliver six star front of house services. Reporting to the head of Real Estate for EMEA, defined as Europe, Asia, Middle East and Asia. The Front of House team, today doesn't exist as a single team.

There are several disparate teams (including but not limited to, reception, conference room booking team, AV support, client events, fine dining etc.) that will require convergence under experienced leadership to create a world class front of house team, capable of delivering world class service that will become synonymous with visiting any NRF office.

The key focus of this role is to create that team, harness existing resources (many of which are outsourced), determine best in class people and skill sets to support delivery of world class front of house services that are both efficient and cost effective for the entire building.

This should set the standard for NRF offices internationally.

International

Skills and Experience Required

Between 1015 years highend front of house experience, ideally garnered in a premium five star hotel environment
Experienced people manager with a proven track record in creating and building high performing teams from scratch, using a combination of insourced and outsourced staff, ideally with a collaborative and inclusive management style
Experienced at creating a right sized organization structure that plays to the strengths of the team, identifies any gaps and determines cost effective solution options to fill those gaps
Proven track record in motivating teams, to deliver the best service possible
Experienced in contract management, pertinent to front of house services, such as catering services, including contract performance management against SLA's an KPIs. Familiarity with driving a tendering process to appoint new specialist vendors as needed
Bo