Customer Service and Ecommerce Assistant - London, United Kingdom - Consumer Additions
Description
London | Hybrid workingConsumer Additions are partnered with a luxury fashion brand who is currently seeking a Customer Service and Ecommerce Assistant.
This well established, yet high-growth brand, is a leader in their niche and a household name in the industry.
They've had a successful recent round of new investment, which includes backing from a celebrity with a portfolio of successful ventures.
The role will focus on customer service via online channels, but will also have a key focus on ecommerce during quieter months.
Responsibilities:
- Being a product expert; knowing each product, sizing, and customisations inside and out.
- Assisting on ecommerce projects with the Head of Ecommerce Operations.
- Working on adhoc ecommerce tasks as they arise.
- Assisting with or Returns and Exchange queries from customers.
- Act as a liaison between the eCommerce backend and 3PL warehouses to fulfil customer orders.
- Escalate issues where appropriate via the correct channels.
- Has worked in a customer service role with experience using help desk software to log and respond to queries.
- Ecommerce experience isn't essential, but a strong willingness to learn new tools and skills is key.
- Has a polite and approachable manor.
- Proactive; during slower periods will suggest new ideas and projects to improve the experience for the customer.
- Has strong problem solving capabilities
- Is calm under pressure
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