Host- Drawing Office Two - Belfast, United Kingdom - Titanic Hotel Belfast

Titanic Hotel Belfast

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose
To ensure that the highest standards of hospitality and welcome are always demonstrated. To complete all relevant procedures as laid by the company.

Main Responsibilities and Key Tasks

To greet guests as they enter.
To seat guests at tables.
To provide guests with menus and answering any initial questions.
To assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
To engage with guests to ensure they are happy with food and service.
To respond to complaints and helping to resolve them.
To answer phone calls, taking reservations and answering questions.
To show a knowledge of the menu.
To help out with other positions in the restaurant as needed.
To provide great customer service.
Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
To show willingness to take on additional responsibilities when necessary.
To have a thorough knowledge of and adherence to the law about the following company regulations
Fire regulations and procedures
Health and safety regulations
First aid procedures
To ensure that the company dress code is always adhered to
To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager