Saas Support Officer - Edinburgh, United Kingdom - Scottish Government

Scottish Government
Scottish Government
Verified Company
Edinburgh, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Overview:

Are you looking for an opportunity to develop your skills working with customers?
Would you like to enhance your professional experience whilst gaining an insight into financial support for students in Scotland?

If your answer is yes, and you are available May/June to September/October 2023, then Student Awards Agency Scotland (SAAS) have some exciting short term posts for you to join our Operations Team

These are short Fixed Term Appointment of 5-6 months.

Contract start and end dates are flexible, starting May and June with an end date up to the end of October.


Working in SAAS Operations, these roles are diverse and challenging, covering a wide range of duties with a primary focus being delivering excellent external customer service, helping manage priorities and competing seasonal demands.

You will deal with customer queries though our helpline and webchat service and there will be a requirement to provide cover on a rota basis from 9:00am to 4.00pm Monday to Friday.


Working as part of our Contact Centre or within our Processing Teams, you will be customer focussed and take responsibility for producing accurate assessments and recommendations to meet demand.

You will adapt quickly to changing priorities and procedures and be aware of how your actions may impact on others, particularly students and your immediate colleagues.


Responsibilities:


  • Establish and maintain a professional, helpful, and accurate service to college, university, Student Loan Company (SLC) staff and other external and internal stakeholders.
  • Respond to change in priorities and the ability to be flexible to take on additional ad hoc duties as required.

Competencies
Self Awareness

Team Work

Communications and Engagement

Customer Service


Essential Criteria & Qualifications:

Essential Criteria

  • Proven ability of being a team player who is able to work flexibly.
  • Strong communication skills (verbal and written)
  • Experience of using IT packages for example Microsoft Outlook, Word and Excel.

Provisional Sift and Interview dates
To be confirmed


Additional Information
SAAS has separate arrangements from core Scottish Government for Public and Privilege holidays.

After taking up post in SAAS you will take the Spring Friday and Monday holiday in late May/early June together with the September half day.

SAAS office is fully closed between Christmas and New Year.


If you are successful in this role and not based in the UK, you must to be willing to relocate to within a reasonable distance of Edinburgh, Scotland.


Further Information
For further information on this vacancy please download and review the "Person Specification" which you will find below.

Person_Specification_Band_A_Updated_9.9.22_PDF

To learn more about this opportunity, please contact


The Scottish Government is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via

As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.
**Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.
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