Retention Co-ordinator - Doncaster, United Kingdom - Stoneacre

Stoneacre

Verified Company

Doncaster, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Stoneacre Motor Group are offering a rewarding and exciting opportunity to join the team at our Head Office in Thorne, near Doncaster (DN8 5TX), due to our continued success.

You will be one of our passionate call centre agents on the Retention Team, in which you will be assisting our customers by re-engaging them back into the sales journey.

Whilst being the voice of our brand, the customers will rely on you to answer their questions and address their concerns that may have arisen whilst visiting the branch.

Daily Responsibilities:

Provide exemplary assistance to all of our customers, including asking questions to further understand their queries
Develop customer relationships by providing a simple, seamless, and efficient service
Manage inbound and outbound telephone enquiries
No cold calling involved:
Enter and update customer information in the database
Go the "extra mile" to facilitate any sales quotas and future sales

To join the team, do you?

Hold basic IT skills
Have experience working within a customer service/sales role
Have telephone communication experience
Have capable communication skills with a natural flair for conversation
Have the ability to prioritise and structure your own work/time efficiently
Have the drive to work in a targetdriven environment

We offer:

Monday
Friday between 8:30am6pm (Saturday 9am5pm on a rota basis)
ROTA with set shifts done in advance to allow for great worklife balance, covering a 37.5hour week
A basic salary of £20,000, with the opportunity to earn £30,000 plus per annum OTE
No cold calling
Free onsite parking
Close to local transport link and train station
Career progression
30 days' annual leave inclusive of bank holidays

Our Location
Our Head Office is in a happy, bright and airy office environment, we are easily accessible by public transport.

It's really important you are able to commute to our site so please check the below address before applying
:Stoneacre Motor Group Omega Boulevard Capitol Park Thorne DN8 5TX
Please note that if successful you may be required to complete a DBS check before commencing employment *