Education Assistant - Newcastle upon Tyne, United Kingdom - Newcastle University

Newcastle University
Newcastle University
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Salary:
£23,700 with progression to £25,138 per annum

Newcastle University is a great place to work, with excellent benefits.

We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Closing Date: 17 June 2024

The Role

We have an exciting opportunity to join a highly motivated and results orientated team in the School's Professional Services.

As a member of the Education Team, you will deliver comprehensive administrative support and outstanding customer service, developing excellent working relationships with colleagues and students.


Working as part of the Education Team, the postholder will contribute to the successful delivery of an excellent student and colleague experience.

You will provide administrative support to ensure the smooth and effective running of the school's taught programmes where you will support students, academic colleagues, and education committees.


The role is focused on providing comprehensive support to the Education team, as well as working closely with key colleagues on projects and processes throughout all areas.

To find out more about the School of Natural and Environmental Sciences click here


We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

Key Accountabilities
Guide and support students and academic colleagues with standard queries and general requests in an efficient and timely manner, referring onwards where appropriate
Work alongside the Education Team to check and update student data using University systems
Provide and update documentation and data collection for Education processes which could include updating modules, regulations, and timetabling activities
Provide support for School events such as student induction, student social events and University and School visit days
To act as secretary to designated meetings and committees including agenda preparation and circulation, producing bullet point actions and monitoring progress of actions

The Person

Knowledge, Skills and Experience
Ability to manage time effectively
Effective planning and organisational skills with ability to solve problems
Flexible attitude to work demands and customers with a commitment to excellent customer service
Ability to work under own initiative and as part of a team
An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
Takes responsibility for meeting own targets

Attributes and Behaviour
A positive, proactive and professional customer focussed attitude
Good communication skills
Works in a planned and structured way
Uses own and others time effectively
Ensures that all activities are completed on time
Keeps fellow team members up to date with progress
Willing to help others and share workloads
Maintains flexibility in work plans to allow for changing circumstances
An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills


Qualifications:

Maths and English at GCSE Level 4 or equivalent
Relevant work experience in an administrative or customer service setting

Newcastle University is a global University where everyone is treated with dignity and respect.

As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.

We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.

We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.


Requisition ID: 27151
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