People Hub Consultant - Swindon, United Kingdom - Zurich Insurance

Zurich Insurance
Zurich Insurance
Verified Company
Swindon, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Swindon or Fareham - hybrid working.

Office presence will be required approximately 2 days per week
The opportunity:


  • A fantastic opportunity has arisen for a People Hub Consultant to join the People Team.
  • The People Hub consists of a team of highly skilled HR generalists, supporting managers and their teams to deliver on our business strategy. The Hub manages 80% of all interactions with managers and employees, with a "coach to answers" approach.
  • Our People Hub Consultants will be the first point of contact for all employees, managers and leaders. Their role is vital to the success of the customer experience.
  • You will be responsible for the effective and timely resolution of employee questions or escalation where appropriate. Queries can be simple to resolve or more complex in nature and will be across all disciplines within HR such as payroll, annual leave, HR Systems, benefits etc.
  • The role will require you to liaise with stakeholders at varying levels so being a natural communicator with the ability to engage, influence and advise these stakeholders will be key.
  • This is a great opportunity for anyone interested in moving into the People Team. We're not looking for a vast amount of knowledge and experience, what is important to us is the softer skills, the rest we can teach you
  • Many of our employees work flexibly in a variety of different ways, including parttime, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available fulltime. Please talk to us at interview about the flexibility you may need.
    What will you be doing?
  • In your role as People Hub Consultant you will be required to:
  • Answer customer questions and provide advice on a wide range of People topics
- these queries will either be via telephone, through Live Chat or raised tickets via the portal.

  • Can recognise more complicated scenarios and know when to refer to wider team
  • Manage multiple chats and ticket interaction, using Service Now.
  • Maintain effective customer relationships to provide excellent customer service.
  • Contribute to a positive and supportive team culture.
  • Develop and maintain excellent working relationships with key internal stakeholders.
  • Identify appropriate parties to include or consult in problem solving process.
  • Ensure data integrity in all transactions.
  • Actively participates in Continuous Improvement activities to improve the customer experience.
  • Working towards commercial acumen.
  • Committed to Career development and potential career path in the Hub.

What are we looking for?

  • Successful applicants will have excellent customer service experience, an ability to solve problems and investigate requests in a timely and methodical manner

Other requirements include:

  • Be able to influence and negotiate with individuals and groups to gain consensus and resolving conflict to produce win/win outcomes.
  • Able to use well developed verbal and written communication skills to deliver a variety of messages to a range of individuals and groups at all levels within the organisation.
  • Be a supportive and collaborative team player.
  • Be able to cope with constantly varying workloads and pressures.
  • Good numeracy and literacy.
  • Ability to review and change processes.
  • Have good experience of working in customer service role, working with a range of communication tools.
  • If you have a passion for customer service and are keen to progress a career within the People Team, we would love to hear from you
    Location & Travel:
  • Swindon & Fareham
  • There will be a requirement to travel to other Zurich offices occasionally, depending on business requirements

What happens next?Who we are**:


  • At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet.
  • With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a longstanding player in the insurance industry.
  • We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
  • If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions then Zurich could be just the place for you. Be part of something great.

Our Culture:


  • At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their bac
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