IT Services Officer - London, United Kingdom - Better Cotton

Better Cotton

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Services Officer

Starting Date:
As soon as possible

Contract type:
Full-time and open-ended

Salary:
if hired in London - 31'950 GBP, if in Delhi - 1'408'300 INR, if in Lahore - 2'524'700 PKR, if in
Geneva 61'500 CHF.

Location:
London, Geneva, Lahore or New Delhi.

Application closing date: 19th June 2024

About the Job
Are you passionate about using technology to make a positive impact on the world? Join us at
Better Cotton as IT Services Officer and play a vital role in empowering a global workforce with
effective and secure solutions, contributing to the world's largest cotton sustainability initiative - we
support more sustainable farming practices and farm livelihoods for nearly 3 million farmers in the
Better Cotton network in 23 countries around the world.

Reporting to the IT & Security Coordinator, you will be part of the wider IT & Data Function. You will
find yourself collaborating closely with the Data and Product Services teams. Together we aim to
ensure Better Cotton staff are empowered to succeed in their roles supporting global cotton
communities through optimised and secure digital infrastructure.

This challenging role offers excellent opportunities for personal and professional development,
together with a competitive benefits package.

The Challenge
Looking ahead to 2030, we are targeting reducing GHG emissions from cotton production by half,
big cuts in synthetic pesticide use, improve soil health across our network, improve farm income
and support women's empowerment among farmers and farm workers.

As IT Services Officer, you will use your skills to support users and manage systems, creating
innovation and improving productivity for our diverse teams.***
Areas that play to your strengths
We are seeking a motivated IT Services Officer to join our IT team. In this role, you will be

responsible for:
-
User-Centric Support: Assist our globally dispersed workforce by providing expert guidance

on tool adoption, troubleshooting, and configurations. You will empower colleagues to
harness technology effectively.
-
System Administration: Manage user accounts, access permissions, and system

configurations. Your attention to detail will ensure smooth operations and data integrity.
-
Process Optimization: Collaborate with cross-functional teams to help develop, document,

and refine key IT processes. Your insights will streamline workflows and create
organizational efficiencies.
1 IT Services Officer - May 202
-
Project Delivery: Contribute to IT projects, automating processes and enhancing

productivity. Your impact will be felt across the organisation.
-
Reliable IT Support: Lead the charge in delivering fast, reliable IT services to our internal

staff. Your responsiveness keeps our operations running smoothly.
-
Risk Mitigation: Monitor security alerts and proactively reduce risks. Your vigilance protects

our digital assets.
-
Architectural Insights: Provide recommendations for continuous improvement of system

architecture and policies.
-
Global Equipment Management: From procurement to inventory, ensure our IT equipment

meets global needs.

We are looking for someone who has

the following skills, knowledge, and experience:

_Essential _

Advanced computer skills and IT literacy, including the Microsoft 365 suite (M365 Admin,

Power Platforms, etc)

Experience in providing IT troubleshooting support, especially for users physically based

elsewhere

Demonstrable analytical and problemsolving skills
Experience in coaching and/or supporting other staff
Proven ability to collaborate effectively across different teams and cultures, strong

- relationship-building skills and service-oriented attitude

Fluency in English, both written and spoken, with attentive listening abilities and the ability to

- communicate clearly and concisely

Selfstarter able to work autonomously and adapt to changing priorities

_Desirable _

Experience with identifying and managing information risk, including implementation of risk

controls

Interest in contributing to a more sustainable world
Experience in remote team support in several countries
Experience working with Microsoft Intune and Autopilot
Experience working with Azure
Experience working with PowerShell commands and scripts

What we offer

Competitive salary

Hybrid working

One to three days/week in the offices in central London, Geneva, New Delhi,

- or Lahore.

The opportunity to work from anywhere in the world for up to one month per year
Flexible working, with core hours from 10 am to 4 pm local time
Continuous learning and development

2 IT Services Officer - May 20- Pension scheme

25 days paid annual leave, plus 89 Bank Holidays and a further 3 days off over Christmas
Enhanced parental benefits
A warm, positive working environment where everyone is valued
The opportunity to make your mark and make a difference.