IT Service Desk Administrator - Stoke Gifford, United Kingdom - Forestry Commission

Forestry Commission
Forestry Commission
Verified Company
Stoke Gifford, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Details:
  • Reference number:
  • Salary: £23,098
  • Job grade:
  • Administrative Officer
  • Pay Band 6b
    Contract type:
  • Permanent
    Business area:
  • FC
  • Forestry England - IT
    Type of role:
  • Information Technology
    Working pattern:
  • Flexible working, Fulltime
    Number of jobs available: 1Contents
Location


About the job


Benefits:

Job summary:

This position is a crucial part of the Forestry England IT Team reporting to the IT Service Coordinator.
This role involves providing system administrative support and project support while collaborating on 3rd party contracts and supplier management.

Job description:
  • We have a diverse IT user community of approximately 1800 individuals with a wide geographical spread across various business functions such as forestry management, timber harvesting, recreation and events management, and visitor center operations. Maintaining top-notch IT services is vital to meet our corporate objectives and ensure future growth. To support this, we have set up a new IT team to manage and enhance our services.
  • We have built a modern cloud-based service.
  • This role offers a fantastic opportunity for a motivated administrative professional to join our IT Service Desk team during a significant IT transformation period, as we continue to expand our customer base rapidly.
  • This role plays a key part in the team, requiring a friendly, communicative, and adaptable individual who can collaborate effectively with colleagues and work independently with minimal supervision. The ideal candidate will take ownership of tasks enthusiastically, demonstrating a meticulous and efficient work approach with great attention to detail.
Person specification:
  • Strong communication skills using various methods.
  • Friendly, approachable, and enthusiastic individual who can work well both independently and collaboratively with minimal supervision.
  • Self-motivated with a proactive work approach.
  • Strong team player mentality, focusing on supporting all team members.
  • Capable of working effectively under pressure.
  • Organized and efficient with a willingness to enhance personal skills as the role evolves.
  • Customer-oriented, contributing to service enhancements within the team.
  • Familiar with and committed to following required procedures for audit compliance.
  • Experience in system administration, including Active Directory & Microsoft 365.
Responsibilities:
  • Ensure accurate management of key activities for projects and routine operations.
  • Document essential procedures.
  • Manage print elements, IT hardware, and disposal contracts.
  • Update and administer Joiners, Movers, and Leavers processes.
  • Handle IT Service Desk and end-user system administration.
  • Collaborate with the IT Service Coordinator to maintain precise asset records.
Behaviours:
  • Assessment of these behaviors will occur during the selection process:
  • Working Together
  • Managing a Quality Service
Benefits:
  • Customized learning and development opportunities based on your role.
  • Flexible work environment options.
  • Culture promoting inclusion and diversity.
  • Civil Service pension with an average employer contribution of 27%.
Things you need to knowSelection process details:
  • This recruitment uses Success Profiles and evaluates Behaviours and Experience.

A CV showing your career history, responsibilities, and achievements must be provided with explanations for any gaps in the last two years.
A Personal Statement (max 250 words) demonstrating how your skills and experience align with this role.Interview:
Sift and Interview dates to be confirmedFurther Information:
A reserve list may be maintained for 6 months for future appointments.
If transferring from another Government Department, a criminal record check may be conducted.
New hires are expected to start at the minimum pay band.Reasonable Adjustment:
If a person with disabilities faces significant disadvantages compared to non-disabled individuals, we are obligated to make reasonable process adjustments.
Feedback will be provided only after attending an interview or assessment.Security:
  • Individuals handling government assets must complete baseline personnel security standard checks
Nationality requirements:
This position is broa
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