Customer Service Executive X2 - Yate, United Kingdom - ESS Employment

ESS Employment

Verified Company

Yate, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Yate
- £26250 per annum

37.5hrs per week
August

Our client is seeking x2 experienced Customer Services Executive's to deliver a first-class service Having close interaction with production/operations to ensure the business always provides a high level of customer service.

Description

Ensure that procedures within the department are followed.
To ensure and maintain the department's targets and KPI's are achieved.
Always maintain a professional manner.
Provide information in a concise and timely manner, to both customers and account administrator.
Work closely with the external accounts manager to meet customer needs and expectations.
Process new enquiries and NPD briefs.
Track prices and samples to adhere to customer deadlines.
Review cap loading and advise customers of current lead times and advise of any issues regarding due dates.

Vendor Management

Manage customer stock levels through VMI and forecasting.
Liaise with retail team regarding retailer launches.
Submit repro charges to customer to gain PO/advise of invoicing.
Submit & gain approval on artworks.
Manage customer board reserve levels in conjunction with the external representative.
Coordinate customer press passes.
Recommend potential improvements to Customer Services Manager
Regular contact with Customers and visits as required.
Identify training needs and communicate.
Communicate with internal departments to ensure customer requests are met Strive to exceed customer expectations.
Grow product knowledge both through regular product training and from working alongside the Customer Service Manager