Client Services - London, United Kingdom - ISS Facility Services

ISS Facility Services
ISS Facility Services
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Summary


ISS Front of House is the UK's most established front of house specialist, providing hotel-style outsourced meeting room management, reception, switchboard, corporate concierge, switchboard and office support services on behalf of many of the World's most respected brands.


Job Purpose:


You will be a highly motivated team member with high performance team and maintaining an approach of continuous development towards the delivery of the services.

To provide a world-class, client-facing front of house service

To ensure all front of house operations are managed efficiently.

To be proactive in all Visitor Management duties in line with BNP Paribas service standards.

To be proactive in all Meeting rooms, Cloakroom and Event Management duties in line with BNP Paribas service standards.

To provide five stars service for conference bookings and switchboard in a professional and efficient manner.


To ensure that all services and all enquiries to client service team receive a professional, efficient, customer-focused and consistent service in line with the client service level agreement.

To be an ambassador of ISS Front of House.


Key Responsibilities:

Main duties and responsibilities

  • Working on various areas of the Client Services operation that includes Reception, Meeting Rooms management, Cloakroom and Event Management, Client dining floor, Conference Bookings & Switchboard.
  • To ensure the smooth operation of the client site in conjunction with the other onsite team members, leaders and manager
  • To ensure that all clients and visitors requests and enquiries are fulfilled and exceed expectations
  • To ensure that all Client site procedures and standards are met
  • To develop and maintain excellent relations with Client Management
  • To maintain fivestars standards
  • To assist in the training of where necessary other Client Service and Network Team Members
  • To rotate between the clients front of house, client meeting floor and conference booking areas
  • Print visitor passes in advance where possible
  • Organise and print wine lists and menus when part of the client suite operation
  • Work closely with other service partners to ensure a seamless service
  • Escort visitors to various areas as required
  • To be flexible in your approach in terms of operational requirements
  • To use the client site operating systems in accordance with guidelines MSS
  • Manhattan Space Scheduling
  • To adhere to ISS Front of House and client site rules and regulations as detailed in the respective Team Members' handbooks
  • To maintain and use as appropriate ISS Front of House property as provided or recommended, i.e. standard uniform, as well as electronic equipment
  • To carry out other duties or responsibilities that may from time to time be assigned by your manager
  • To maintain a professional appearance at all times
  • Run reports as required and produce any documentation in regards to Client Services operation as per the client requirements
  • To be part of any disaster recovery plans
  • To use the client site operating systems in accordance with guidelines
  • To adhere to ISS Front of House and client site rules and regulations as detailed in the respective Team Members' handbooks
  • To maintain and use as appropriate ISS Front of House property as provided or recommended, i.e. standard uniform, as well as electronic equipment
  • To maintain the necessary confidentiality on all ISS Front of House and client matters
  • To show responsibility for personal Health and Safety, and that of others in the conduct of the job in line with ISS Front of House and Legal requirement
To maintain a professional appearance at all times


Personal skills:


  • Excellent communication skills especially over the telephone, including writing, proof reading, and speaking
  • Be proactive, customer focused manner with high standard of personal appearance.
  • Proficiency to interact with people at all levels in a professional manner
  • A good eye for detail and a desire to take responsibility to resolve any issues
Meeting room management experience in a comparable corporate environment. Ideally have Switchboard operator experience in a comparable corporate environment.

  • Relevant corporate / hospitality/ customer service experience
  • Ideally have experience working with systems (e.g. MS Office,Words, Excel )
  • Meeting room booking/Events Experience

Education and Qualifications:


  • GCSE Math and English or equivalent (Essential)

Work Experience:


  • A minimum of 6 months' previous experience working in a customer service environment essential.
  • Microsoft Outlook, Word / Excel to intermediate level essential.

Knowledge, competencies and ability:


  • High degree of accuracy Essential
  • Excellent communication skills Essential
  • Good time management Essential
  • Customer service skills Essential


  • Technical ability

  • Microsoft Office (intermediate/advanced) Essential
  • Ability to work on own initiative and as part of
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