2nd Line Support Engineer - Wrotham, United Kingdom - Clearwater People Solutions Ltd

Clearwater People Solutions Ltd
Clearwater People Solutions Ltd
Verified Company
Wrotham, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

2nd Line Engineer Role


A client of ours in looking to recruit a 2nd Line helpdesk engineer to join their vibrant helpdesk team in the heart of Kent.

Some of the main duties of the 2nd Line Engineer role will include:

  • Perform duties that include ticket support on Helpdesk, project work and hardware maintenance.
  • Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
  • Have a diligent approach that achieves a longterm and costeffective result for our clients.
  • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
  • Demonstrate a professional, respectful, and proactive approach to customer service.
  • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
To be the successful 2nd Line Engineer and have a chance to gain such an exciting opportunity you will ideally need to have experience in the following:

  • Windows Server
  • Windows Desktop XP10
  • Strong Networking capabilities
  • Office 365 tenant setup and administration
  • VMWare/Hyper-V administration
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