Clerical Officer - Preston, United Kingdom - Lancashire Teaching Hospitals NHS Foundation Trust

Lancashire Teaching Hospitals NHS Foundation Trust
Lancashire Teaching Hospitals NHS Foundation Trust
Verified Company
Preston, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We currently have a Clerical Officer vacancy within Radiology Booking Services.


As a Clerical Officer you will work on your initiative to process patients visiting the busy Imaging Departments at our hospitals.

Working on reception, your friendly and approachable manner will be key to providing a professional and courteous service to all visitors and staff.


1. Shift Pattern - Full time (37.5 hpw): Monday to Thursday 12.30pm to 7.30pm and Friday 7.30am to 7.30pm


2. Shift Pattern - Part-time (22.5 hpw): Monday to Thursday 1pm to 4.30pm and Friday 7.30am to 4.30pm


3. Shift Pattern - Part-time (20.5 hpw): Monday to Friday 4.30pm to 7.30pm and Friday 7.30am to 4.30pm


4. Shift Pattern - Part-time (17.5 hpw): Monday to Friday 1pm to 4.30pm


5. Shift Pattern - Part-time (15 hpw) at Chorley Hospital: Monday to Friday 4.30pm to 7.30pm

The role involves working on busy reception desks, supporting with the booking of patient appointments and sending appointment letters.


Our departmental aim:

To provide a first class service for patients and staff alike.

To support each other and the day to day running of the diagnostic imaging department through being helpful and accommodating towards all.

We have 9000 fantastic people working hard to deliver quality services to our patients.

Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.


Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.


You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.

You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things.

Everything we do centres around patient care which means your role is pivotal and something really to be proud of.


Duties will include, but not be limited to:

  • Demonstrate an approachable, courteous, efficient appointment service to all health care professionals, patients, carers, relatives and visitors.
  • Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other healthcare professionals, utilising a variety of communication methods including verbal and electronic.
  • Constructively manage barriers to effective communication.
  • Maintain confidentiality at all times as required by legislation and Trust Policies.
  • Respond to external and internal queries from staff, patients and others and refer on to the appropriate person.
  • Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including nonverbal, verbal and electronic.
  • Perform an ambassadorial role, representing the Trust at a "front of house" reception service acting in a professional, courteous and customerfocused manner at all times.
  • Organise incoming and outgoing post, referring enquires to appropriate person as necessary.
  • Type letters or other correspondence.
  • File reports and results.
  • Ensure any changes to patient demographic details are updated immediately on QCPR.
  • Maintain the integrity of data/information using agreed procedure. Maintain a high standard of patient care, ensuring that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately.
  • Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem.
  • Escalate any major issues to the Supervisor/Manager as appropriate.
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