Support Administrator - Swanley, United Kingdom - Crux Careers

Crux Careers

Verified Company

Swanley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Support Administrator

Location Remote / Office

Salary£24000 base salary -£30000 OTE

A new software product developed and brought to the market by one of the UK's largest inventory services businesses.
Our client is the UK's largest provider of inventory services to the residential property market.
The product is being rolled out now and the plan is to expand the platform throughout the UK and select overseas markets to take advantage of the demand for compliance, evidence, and legislative reporting requirements in the property sector.
The small but developing team is looking for a passionate service orientated, process driven professional to join the team.

Responsibilities:

SupportProvide first line support for all our "Partners" (franchises and direct clients) using the Freshdesk support system.

Regularly review and update the FAQ's documentation in Fresh Desk
Provide online training to users.

New Client OnboardingAssist with the configuration and training for new clients.
Product DevelopmentAssist with the testing of new releases / features / updates.

Create and test new reports.

Quality Control SupportAssist the complaint handling team in identifying and resolved reported issues.

Key Skills

Process driven.
The ability to work autonomously and as part of an evolving team.
Attention to detail.
Experience of working in the property industry and/or a support team would be advantageous.

Pay:
£24,000.00 per year

Schedule: