Helpdesk Support Specialist - Gatwick Airport, United Kingdom - Aerfin

Aerfin
Aerfin
Verified Company
Gatwick Airport, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Helpdesk Support Specialist

Location:
Gatwick


Date Published: 09/11/23


Reports to:
Head of IT Infrastructure


Job Family:
Digital

No


of direct reports:
0


Location:
Gatwick


Role Purpose


We are seeking a Helpdesk Support Specialist to provide outstanding support to our employees and ensure seamless hardware and software functionality at all times.


Key Accountabilities

Responsibilities:


  • Resolve technical support issues related to computer systems, hardware, and software.
  • Create and manage user accounts, permissions, and passwords.
  • Escalate unresolved issues to the appropriate internal teams or vendors, ensuring comprehensive solutions.
  • Track, document, and maintain a log of all helpdesk interactions, including problem descriptions and resolutions.
  • Maintain a knowledge base of common issues and solutions.
  • Conduct IT orientation and training for new employees.
  • Collaborate with IT team members to maintain network and system security.
  • Assist in managing inventory of hardware and software resources.
  • Stay current with system information, changes, and updates.
  • Perform routine preventive maintenance on systems and equipment.
  • Provide out of hours support to the business, this will be on a rota basis.

Skills & Experience

Qualifications:


  • Good troubleshooting and problemsolving skills, with a focus on delivering exceptional customer service.
  • Ability to prioritise and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Patience and the ability to explain solutions in userfriendly terms.
  • Willingness to continue learning and adapting to new technologies.
  • Willingness to earn certifications like CompTIA A+ or

Microsoft Certified:
Windows Server Fundamentals are a plus.
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