Operations Consultant - La Villiaze, United Kingdom - Specsavers

Specsavers
Specsavers
Verified Company
La Villiaze, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Competitive salary with an excellent bonus plan:

We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.

Operations Consultant


For over three decades our purpose hasn't changed: we are here to make a positive difference to the lives of all.

Through the exceptional products, services and value we offer, we are proud of how far we've come as a business, now we want to see you grow with us.


Your purpose


As an Operations Consultant, you will provide support to the Audiology business as a whole by owning the development of best practice and supporting implementation to the entire business.

You will be able to provide 1-2-1 coaching and support to the Partnership to ensure they are fully equipped in their knowledge of operational processes and efficiencies.


You will embed continuous improvement within Audiology operations, reviewing and improving processes, working with Retail Operations and the Audiology Relationship Managers.

Supporting annual plan activity by bringing a broad perspective to project teams.


Your Role

  • Review and analyse operational KPIs, identifying and highlighting opportunities to improve business profit. Understand the impact of opportunities by working with the ARM's to engage with partners and stores.
  • Be a goto person for Audiology operational issues.
  • Be an expert in the audiology team, support audiology partner events and be an ambassador for audiology in the wider Specsavers business.
  • To have a robust understanding of the key drivers for a successful Audiology business and be able to give advice and support to the Partnership. Advise the group how to improve and implement best practice systems into all businesses, to maximise every part of the customer journey and drive efficiency in operational control.
  • To assist stores in finding the information they need to operate their business, identifying gaps in communication materials and working with the Communications team to fill these gaps.
  • Develop the Store operations toolbox through maintenance of the One BEST way programme.
  • Managing and delivering retail based and store facing projects to improve.

What you'll bring

  • Strong communication with the ability to influence, engage and challenge leaders more senior than self.
  • The ability to see the bigger picture, consider broader implications and think strategically.
  • Credibility and trust to be able to work at all levels in the business.
  • Financially literate, comfortable with business cases
  • People leadership with the ability to manage, coach and develop a team to deliver high performance.
  • Strong organisational skills and an eye for detail
  • Selfmotivated, good organisational skills
Happy to talk flexible working
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