Team Support Co-ordinator - Manchester, United Kingdom - The Growth Company

The Growth Company

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location
Manchester

Company
The Growth Company

Contract type
Permanent/ Part
- time

Salary
Up to £22,300 per annum pro rata

Closing Date
03/04/2023

Ref No
3455

The Energy Innovation Agency have an exciting opportunity for a Team Support Co-ordinator who will assist and support both the Agency Director and remote based team in the day-to-day running of the agency.

The Agency is a public, private partnership created by eight partners in GM, created to accelerate the energy transition towards a carbon-neutral economy by bridging the energy innovation gap, increasing the deployment of innovative energy solutions in GM and beyond, to speed-up the reduction of carbon emissions.

Please note that this is a part-time role working 3 days per week (22.5 hrs).

Key Responsibilities

Allocate clients to appropriate advisor within 48 hours of receiving the lead; coordinate and support visits from clients, partners, funders etc. including meeting schedules and travel arrangements
Utilise CRM and similar systems to refer clients to inhouse and partner services
Handle data and information (enquiry, referral, service use etc.) accurately, effectively enter this into CRM and other databases as well as websites and information portals
Interrogate, analyse and report on data systems to support, and input to, management information
Support the promotion of services/events to clients and partners.
Support the administration of meetings including room bookings, meeting papers, refreshments and minute/note taking
Support the organisation of events, ensuring the effective administration of such events including promotion and venues, and delegate registration, attendance and feedback
Obtain, collect, accurately record and effectively report service performance and impact data, following procedures so as to comply with contract and funding requirements and timetables
Produce management information reports in line with business requirements and timescales as well as in response to ad hoc requests; support managers to prepare reports to the senior team, Boards and partners/funders
Undertake accurate and timely financial administration including raising purchase orders and sales invoices, processing of invoices and claims and financial period reconciliations and reporting
Monitor, including through visits, suppliers and contractors to monitor performance and ensure contractual evidence is in place
Monitor the delivery and progress of contracts and projects and provide associated management information
Ensure databases, libraries and other information sources are accurately maintained
Support the implementation of customer satisfaction and feedback processes. Implement effective office systems to support managers and colleagues in the efficient use of resources
Regularly review systems and procedures to identify areas for improvement

About you

Use of databases, management information systems, CRM systems
High level of knowledge and understanding in contract management practice, and compliance particularly with regard to ERDF, European and national government funding
Logical, high attention to detail
Highly selfmotivated and results oriented
Strong sense of personal responsibility
An effective team player
Approachable, with confidence to request data/information from professionals when required and highlight noncompliance (with support and backing of Team Manager)

Skills Required:

Logical eye for detail
Good negotiation skills
Able to integrate data and CRM systems to produce performance management data
Excellent planning and organisational skills
High level written and oral communication skill
Sound professional judgment and the ability to handle competing priorities
Responds positively to new and revised programmes
Confidence and presence to engage all levels internally
Ensuring compliance within programmes funded by European and / or national government funds
Delivering projects of work in order to meet defined targets and competing priorities
Tracking and producing performance management data

GC aims to promote a culture of flexibility and agile working.

Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles.

We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.