Ward Clerk - London, United Kingdom - Barnet and Chase Farm Hospitals

Barnet and Chase Farm Hospitals

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Main duties of the job:

As a ward administrator for ICU you will be responsible for providing a front-line reception service to the ward and for delivering a high standard of customer care to a wide range of client groups, including the ward's clinical and nursing teams, patients, relatives and their carers.

You will also be involved in admitting and discharging patients through the Trust PAS and maintaining the integrity of patient data.

The post holder must be able to work alone and as part of a team as required, be sociable and able to deal with the potential pressures of a busy critical care environment.

Working for our organisation:

We are an inclusive, diverse and friendly team with a strong patient-facing work ethic. Our goal is world class clinical outcomes and world class patient and service user experience

Detailed job description and main responsibilities:

Provide a proactive, high quality frontline reception service to the ward. Use their customer service skills to help resolve queries and to achieve a high standard of customer satisfaction.
Admit and discharge patients using the Trust PAS
Operate security entry system to the ward as required.
Demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives.
Deliver a proactive and high quality customer service to a wide range of client groups, including (but not limited to) patients, relatives, carers, nurses, ward managers, matrons, patient pathway coordinators, therapists, clinicians, other healthcare professionals, staff from other departments.
Suggest any changes to local working practices that may benefit customer care and/or improve the administrative and reception service on the ward/unit.
Deal with telephone enquiries or if of clinical nature refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality professionalism and courtesy are prioritised at all times.
Send every patient's discharge letter to their GP within two working day of their discharge from the ward in order to facilitate continuity of care once the patient is back in the community.
Represent the Trust in a professional manner at all times.
Ensure patient's records are ready for discharge

Person specification:

Education & professional Qualifications:

Essential criteria:

NVQ Level 3 or Equivalent
English and Maths at GCSE level or equivalent
Courses / further study attended to demonstrate evidence of personal development

Experience:

Essential criteria:

Experience of working in a public/patient facing role

Desirable criteria:

Previous work experience in a healthcare setting
Experience of working with Cerner, or similar electronic Patient Administration Systems

Skills and aptitudes:

Essential criteria:

Clear and concise verbal and written communication skills
Ability to use initiative and problem solve, in a busy clinical environment
Typing and data entry skills
Good level of computer literacy skills in Microsoft Word, Excel and databases
Flexible and adaptable to the changing needs of the service
Ability to work within a multidisciplinary team
Time management and organisational skills

Personal Qualities & attributes:

Essential criteria:

Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious.
Excellent interpersonal skills with the ability to relate to people at all levels
The ability to manage conflict and identify where escalation to senior staff is necessary

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Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
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AT

Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
If you are an
EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK

Please Note:

We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold
:

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If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system

The Trust uses
electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

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The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

- _Please be advised that due to exceptionally high demand