Higher Clerical Officer - Rochdale, United Kingdom - Northern Care Alliance NHS Foundation Trust

Northern Care Alliance NHS Foundation Trust
Northern Care Alliance NHS Foundation Trust
Verified Company
Rochdale, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
The Audiology Service covers the boroughs of Heywood, Middleton and Rochdale (HMR), Bury and Oldham.

This post primarily will work for HMR Audiology Service at Nye Bevan House in Rochdale. There will be some expectation of cross borough working within the clerical team. It is a busy and demanding office environment and very busy on the telephones dealing with patient enquiries.

It is an innovative and dynamic team that provides admin support to the audiology service who provide assessment, treatment and advice to adults and children with hearing, tinnitus and balance difficulties.


You will provide comprehensive administration and secretarial support for the audiology service using various patient management computer systems and various software packages, manage enquires from patients, Clinicians, Managers and people from other organisations.

It is a busy and demanding office environment and very busy on the telephones dealing with patient enquiries

Accepting referrals using e booking and allocating patients to appropriate clinic

Provision of clinical correspondence and reports

Respond pro-actively to patient telephone enquiries and book appointments

Providing secretarial support to services in the provision of clinical correspondence and reports including typing, audio typing and
preparation of reports

Accurately record outcomes on the patient management systems

Highly competent computer skills

Excellent communication skills with other professionals and the public

Ability to produce work of a high standard to tight deadlines

Clear telephone manner

Rochdale Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place destined to be different. Rochdale puts co-operation and co-design at the forefront of its health and social care. This is the place with community based integrated care at its heart.

Rochdale Infirmary, and the adult and children's community services across Heywood Middleton and Rochdale, consists of professionals from health, social and voluntary sectors.

A place leading the way in life-enhancing, integrated care.
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