Customer Service - Preston Brook, United Kingdom - HGV Drivers UK

HGV Drivers UK

Verified Company

Preston Brook, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a Customer Service person to join our respected client in Preston Brook, Runcorn.

MAIN DUTIES/RESPONSIBILITIES

Take customer orders for locally shipped plants through multichannel (telephone and digital)
Manage programmed orders and services
Manage plant and truck capacities daily in line with targets KPIs
Ensure product is despatched to the customer on time
Liaise with plant managers and hauliers to ensure smooth running of daily operations
Modify inprocess orders at customer request
Work proactively to establish the feasibility of customer requests
Plan future plant and truck availability.
Manage late loads including a timely notification of these issues to all the relevant parties.
Work closely with colleagues in other departments to ensure that orders are dealt with in accordance with the customer commitment
Proactively resolve customer issues/complaints or changes in the requested order
Identify the need for order renegotiation.
Contribute to ongoing process improvements by identifying opportunities to reduce costs and increase quality and efficiency

EXPERIENCE/QUALIFICATIONS

Experience of working within a result driven working environment (including working towards KPI's both business and personal) is essential
Excellent customer service skills
RMX / SAP experience desirable
Experience of planning workload of drivers / despatch of products would be an advantage
Experience of the Northwest geographical area essential
Experience of driver hours regulations desirable
Experience of working in fast paced / high call traffic environment essential

This is a permanent role with base salary of £25,000-£26,000 depending on experience.

Shift - Mon-Fri, 8am to 5pm with 1h for lunch break. (1 in 4 Saturday mornings is required to work from home).

Position is available to start ASAP after passing an interview.

Please send your CV and we will contact you

Job Types:
Full-time, Permanent

Salary:
£25,000.00-£26,000.00 per year

Benefits: