Zara Oxford Westgate - FashionJobs

FashionJobs

Verified Company

Oxford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

FLOOR MANAGER Full time Position Reporting to General Manager / Department Manager
Key responsibilities STORE OPERATIONS:

To communicate with senior management on a daily basis regarding personnel, product and procedures.
Keep up with and meet the daily and monthly department budgets
Plan the daily planners in advance ensuring that the following areas are covered at all times:

Shop floor

Fitting Room
Cash desk
To understand and reinforce the company return policy.
Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information with the team and leading by example
To ensure standards are maintained during the day and at closings.

TRAINING AND DEVELOPMENT:

To lead and keep a high level of motivation within the department.
Monitor and encourage the team to increase sales and ensure efficiency.
Monitor, support and follow up on the new starters induction and training.
Identifies development opportunities and potential talent and informs senior management

CUSTOMER SERVICE:

To ensure a high level of customer satisfaction is offered in the store and resolve customer queries, while referring to senior management when needed.
To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store

HEALTH AND SAFETY:

To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an accident happens.
To be aware of the risks of employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.
Comply with the Company Health & Safety Policy.
To be an ambassador in the company's sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable

Experience and Qualifications:

Experience managing a fastpaced retail operation and outstanding performance and accomplishment at INDITEX.

Skills and Attitudes:

Initiative and selfmotivation to drive own development.
Lead by example, motivating and developing employees
Forward planning skills and strategic thinking
Time management and strong organisational skills
Delegation
Identifies problems, reacts accordingly with initiative and problem solving
People and Interpersonal Skills
Mentoring
Maintain a positive attitude and Customer Service
Works under pressure and reacts in a professional manner
Good verbal and written communication skills
Ability to work autonomously and as part of a team
This job description is designed to help you understand your role better and to improve the effectiveness of our recruitment process. It is not an exhaustive list of all the things that you may be required to do and maybe required to take on additionaltasks.
Inditex is an equal opportunities employer. We are proud of being fully committed to diversity and multiculturalism.

Our teams include people from a wide range of cultures, backgrounds, and experiences, including a mix of race, Gender, gender identity and expression, ethnicity, age, education, socioeconomic groups, disabilities, Religious beliefs, sexual orientation etc.

Inditex champions a culture inclusion and acceptance.