Call Handler - Glasgow, United Kingdom - NHS Scotland
Description
Looking for a rewarding Career in the NHS with enhanced salary and benefits package?
The NHS is the largest employer in Scotland
Who We Are:
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year.
Where We Are:
Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen, and this role can be based at any of these Regional Centres.
This Role:
Call Handler
As a Call Handler, you will be part of a busy and ambitious team playing your part in putting patients and the public first in everything NHS Scotland does.
This will involve collecting and recording important patient information, identifying patients in need of an immediate response, and directing patients to clinical colleagues or to other NHS services for further assessment.
Shift patterns available:
Hours are worked on average across an 8 week rota pattern.
12, 16, 24 or 30 hours/week:
- 12hrs (working 6 in 8 weekends)
- 12hrs (working 8 in 8 weekends)
- 16hrs (working 8 in 8 weekends)
- 24hrs (working 6 in 8 weekends and nightshift working)
- 30hrs (working 8 in 8 weekends)
Our Enhanced Salary Package
NHS 24 offers a complete benefits package, with a
permanent contract on Band 3 £23,914 - £ 25,808* (pro rata for part-time hours).
Competitive salary enhancements for working unsocial hours are in addition to the above basic starting salary, this means that the following hourly rates would be applicable.
Basic Hourly Rate of £12.
23:
-
Saturday / After 8pm Weekday Hourly Rate of £16,75:
Sunday / Public Holiday Hourly Rate of £21,28- Placement on salary scale is dependent on confirmation of previous relevant NHS service. NHS 24 shift patterns command an average uplift of 33% in addition to the basic salary shown. Dependent on individual shift patterns, this information is indicative only, and cannot be taken as guaranteed.
Training
Additional Benefits
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development.
- 35 days annual leave (rising to 41) pro-rata
- enhanced pay for working during out of hours period (see above)
- enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance
Interested?
Predicted Recruitment Timeline
Advert closing date
31st January 2023
Shortlisting finalised by hiring manager(s)
5th February 2023
Interviews
w/c 30th January 2023
Potential start dates
Induction Dates will start in February onwards*Training schedule
3 weeks 37.5 hours per week mixture of daytime / evening (evening training may be available however not guaranteed)
More jobs from NHS Scotland
-
Finance Manager
Glasgow, United Kingdom - 3 weeks ago
-
Specialist Practitioner in Psychodynamic Psychotherapy
Paisley, United Kingdom - 1 week ago
-
Clerical Officer
Glasgow, United Kingdom - 4 weeks ago
-
Consultant Clinical Oncologist In Breast Cancer
Glasgow, United Kingdom - 1 week ago
-
Clinical Associate in Applied Psychology
Coatbridge, United Kingdom - 3 weeks ago
-
Community Engagement
Falkirk, United Kingdom - 2 days ago