Library Assistant - Burgess Hill, United Kingdom - WSCC

WSCC
WSCC
Verified Company
Burgess Hill, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

About Us

About The Job Salary**:
£20,812 - £21,189 per annum pro rata'd, plus an enhancement for working 5.5 hours every other Saturday

Working Pattern:
Part Time hours per week, fixed term contract for up to one year


Location:
Burgess Hill Library


Closing Date:
Sunday 5th March


Interview date:
Thursday 16th March


We're looking for friendly, enthusiastic, and resourceful people, with excellent digital skills, to join our team as the key initial contact delivering a customer-facing library service, helping to deliver a high-quality enquiry service, providing information accurately, and signposting to other services.


It's an active role; carrying books, pushing trolleys, lifting boxes and being on your feet for long periods of time.


You will be a keen team player, able to work alongside partners and volunteers providing excellent customer service to the whole range of visitors to the library.


Flexibility is key as one moment you may be helping a customer log-on to the library Wi-Fi and download an eBook, the next leading a Baby Rhyme Time session for parents and babies.

The variety of our work means that no two days are the same. We get huge job satisfaction from helping everyone who comes through our doors, and you could too


Working Pattern:

Week One

Week Two
Monday


OFF
Monday


OFF
Tuesday

Tuesday

Wednesday


OFF
Wednesday


OFF
Thursday

Thursday


OFF
Friday

Friday

Saturday


OFF
Saturday


Experience and Skills

Key Skills:


  • Good communication and customer service skills to interact effectively with the general public and experience of providing a service giving basic advice and guidance.
  • Experience of team working and the ability to work as part of a team completing shared tasks, including working alongside volunteers and demonstrating an appreciation of their role.
  • Good interpersonal skills with the ability to confidently work with children, families, and customers of all ages e.g. leading Baby Rhyme Time and reading to groups of young children during story time sessions
  • Ability to quickly respond to changes in ways of working and to promote new library initiatives, e.g. helping customers access digital services.
  • Ability to demonstrate initiative and judgement whilst working within library practices and procedures e.g. resolve basic customer problems when possible and identifying when to refer to a senior colleague.

Qualifications and/or experience:


  • 4 GCSEs with A-C passes including Maths and English or equivalent qualification/experience.

Rewards and Benefits
As an employer we recognise that it is our employees that are central to everything we do.

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a competitive salary you will have access to:

  • 24 (FTE) days annual leave + bank holidays.
  • A generous pension scheme.
  • Training and development opportunities, including coaching and mentoring.
  • A strong supportive management team.
  • A range of discounts giving our staff access to hundreds of offers with the opportunity to save over £1,000 (Including: Argos, Samsung, Asos, B&Q and many more).
  • Free access to employee assistance programmes.
  • Discounted membership at selected local sports and fitness centres.
  • Car benefit scheme.
  • A range of commuting and business travel discounts and initiatives


For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our
Rewards and Benefits page.


Further Information
The reference number for this role is
EIE01099.

Note for Recruitment Agencies:

We prefer to hire people directly, but we do have a supplier list for when we need a helping hand.

We'll be in touch directly if we need you


Job Reference:
EIE01099
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