Community Outreach Adviser - Haverhill, United Kingdom - Reach Community Projects

Description

JOB DESCRIPTION

Job Title:
Community Outreach Adviser


Reporting to:
Outreach Team Leader


Location:
Haverhill, Newmarket & Surrounding villages


Hours:
Full time (although 30 hours per week will be considered)


Salary:
£24,005 (pro-rata for p/t)


Job Purpose

This is a full time role working 371⁄2 hours a week, although some flexibility will be required dependent on service need.

There may also be some evening work and weekend work required, dependent on the needs of the clients. Full training will be provided but strong IT skills are a prerequisite to the role.


Job Summary

• To work as part of the outreach team, providing debt advice, welfare advice and emergency food boxes to families in crisis in Haverhill and surrounding villages in West Suffolk, North Essex and South Cambridgeshire
• To support an average of 50 families a year who are in financial crisis

Key Duties and Responsibilities

• Provide debt advice to clients throughout the area, whilst maintaining detailed records in accordance to set procedures and legal requirements
• Provide debt advice service in clients own homes
• Ensuring deadlines are met for submission of documentation when managing debt clients
• Keep the case management system (Advice Pro) up to date after each interaction with a client
• Refer clients onto other agencies when appropriate
• Provide cover and work from the Reach Drop in centre when required
• Support the Outreach Team Leader when needed

Qualifications, Skills and Experience Required
GCSE or equivalent Maths, English and ICT - Grade A to C

• Full driving licence with use of own car
• Computer literate with a strong working knowledge of Microsoft Office suite
• Trained or have previous experience in debt advisory work
• Completed Money Advice Service training at Advice Level

Skills, knowledge and experience

• Office systems and procedures
• Experience and knowledge of giving advice with particular emphasis on debt management
• Clear communication with all levels in all medium
• Able to work as part of the team and on own and unsupervised
• Problem solving ability
• Setting up and maintaining manual and electronic filing systems
• Ability to maintain a high level of confidentiality and discretion at all times
• People management skills
• Ability to take control of a situation when necessary
• Familiarity with the issues confronting people with learning disabilities and mental health needs, gained through personal contact or experience in a similar setting
• Diary management and appointment booking using manual and computerised systems
• Experience of working with volunteers
• Practical experience of working remotely

Personal Attributes

• Efficient, flexible, ability to work in a dynamic office environment
• Mature, professional and well mannered
• Ability to learn quickly and confident to question
• Selfmotivated and punctual
• Able to manage own time
• Adaptable
• Diligent, prepared to dig deeper / investigate
• Sympathetic to the Christian beliefs of the organisation

People behaviours
Communication & Team Working

• Acts openly and honestly.
• Shows respect for others.
• Communicates with others in a clear and structured fashion (written and verbal).
• Demonstrates a 'can do' approach.
• Understands the importance of confidentiality and data security

People Management & Development

• Delivers agreed performance objectives with required support.
• Demonstrates a willingness and appetite to learn.
• Willing to participate in training and professional development

Commitment & Drive

• Has high standards and adheres to quality guidelines.
• Strives to deliver to the best of abilities at all times.
• Shows professionalism and care for clients and colleagues at all times.

Ethos of the organisation

• As a minimum requirement all employees of REACH Community Projects must be able to work within the Christian ethos of the charity

Terms and conditions
Location

Main office is Wisdom Facilities Centre, 42 Hollands Road, Haverhill CB9 8SA, however much of this role will be out visiting homes in Haverhill and surrounding villages in West Suffolk, North Essex and South Cambridgeshire

Working hours and pattern

37.5 hours per week

Probationary Period

3 months

Annual Leave

25 working days per annum for full time employees along with public holidays


Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• Onsite parking
• Sick pay

Schedule:

• Monday to Friday

Work Location:
One location

Application deadline: 20/02/2023


Reference ID:
COA 1/23