ATM'support Executive - England, United Kingdom - NCR

NCR
NCR
Verified Company
England, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
About NCR

NCR Corporation (


NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

  • About NCR:
  • NCR Corporation (

NYSE:
NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

  • Job Title: ATM Support Executive
  • Location: Remote
  • Salary: £24,140.00 per annum
Shift Pattern: 37.5 hour's working week (Rotational shift work)

  • What is this role of an ATM Support Executive?
  • As an ATM Support Executive you will be working within a small team with other experienced professionals. The role includes diagnosing, remote fault fixing as well as liaising with sites and other departments. Some of the responsibilities include making outbound calls, mailbox management, liaising with sites, telecommunication providers and various other departments about all aspects of our ATMs. Your role is to quickly identify the best course of action and ensure a quick resolution for the remote fix of a machine or put into place a plan of action to ensure the first time fix of an ATM. With upwards of 1.5 million individual transactions every single day this job is great for people who are able to think fast. This role requires you to think outside the box and problem solve, escalating to appropriate management where guidance is required. You are required to work as part of a team as well as an individual to ensure that set KPI's are achieved.
  • What will I be doing as an ATM Support Executive?
  • Provide a personable and professional service, usually under pressure.
  • Manage 'Tickets' on the inhouse database, ensuring a high level of organization.
  • Diagnose faults and follow correct course of action.
  • Problem solving following processes within a busy environment.
  • Multitask and make key decisions
  • Additional responsibilities/training:
  • Processing Adhoc requests, managing resources and work to key processes.
  • Assisting our Customer Support Desk from time to time with taking inbound calls and engaging with our customers.
  • What Will I Need to Succeed as an ATM Support Executive?
  • Good team player.
  • Exceptional verbal and written communication skills.
  • A passion for technology and innovation.
  • An understanding of technology and experience in MS Office including Outlook / Excel / Word to track work flow, daily tasks and assisting in personal organisation.
  • Excellent telephone manner and communication skills.
  • Monday
  • Friday hours between 7am 6 pm (Weekly rotation of 7am 330pm and 930am 6pm) 1 in 4 weekends with 2 lieu days in return (Saturday 8am 5pm and Sunday 9am 4pm) 2 bank holidays per year with lieu days in return for each bank holiday worked
  • What benefits do I Get In Return? £24,140.00 per annum. 22 days holiday per annum.
  • Company pension.
  • Access to opt into various benefits including a health cash plan, dental cover, and private medical insurance.
  • A range of health and wellbeing discounts.
  • Employee life assurance.
  • Employee Assistance Programme, with 24/7 counselling service.
EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all

people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic inf
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