Service Manager - Birmingham, United Kingdom - Platform Housing Group

Platform Housing Group

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Service Manager - Supported Housing / Retirement Villages

£32,996 - £36,662 per annum + Excellent Benefits

Home Based - covering Retirement Villages located in the Midlands and Lincolnshire

Permanent, Full Time
Are you a People Person?

We have a fantastic opportunity for a Service Manager within the Retirement Village Specialist Housing Operations team, working to ensure the effective day to day operational management of several Platform Housing over 60s Retirement Village locations andteams.

Our Retirement Villages need to be a destination place to live with the technology to support customers enabling them to maintain an independent lifestyle in the comfort of their own home.

Our Retirement Village Service Managers are given a real level of autonomy to manage their Villages ensuring our Customers are provided with a first
- class service and can really feel at home. People Matter here at Platform and our Service Managers needto inspire and lead their teams to deliver an exceptional and Customer focused service where people are placed at the heart of everything they do.

What could you be doing?

As one of our Retirement Village Service Managers, you will manage and support village teams to provide first class services and achieve great customer, colleague and partner/stakeholder engagement, experience and satisfaction.

You will assist with developingand embedding operational practice and procedures.

You will provide support to the village staff teams, to ensure quality assurance relating to building safety, including fire safety management, creating safe and welcoming environments for customers at all times.

You will be accountable for proactive voids and lettings management, ensuring that robust marketing processes are in place to reach target audiences and you will ensure the customer pathway for all new customers generating high levels of customer satisfactionand sustainable tenancies.

The role will cover various Retirement Village locations across our operational area primarily located in Birmingham, Tamworth, Skegness and Louth.

You will be required to travel to the two main offices in Birmingham and Worcester on occasions for meetingsand other events.

Some things we need from you

You will have experience of working in a Supported or Housing management related field including the management of a dispersed workforce delivering retirement village services.
Great People Management skills, including motivational team building and people engagement skills.
Housing Management knowledge with ability to monitor and manage risk, compliance and building safety checks.
The ability to deliver excellent customer experience and engagement, ensuring appropriate data handling and controls.
Maintain good customer relationships, internally and externally
The ability to develop effective procedures and implementation
An understanding of equality, diversity and inclusion / impact assessments.
Experience of setting, monitoring and managing budgets.
Strong IT skills, including Microsoft and 365, and the ability to effectively use Technology and understand how it can benefit the organisation and the customer
You will be able to manage multiple priorities at once with effective organisational and planning skills.
You will be used to working collaboratively with immediate colleagues and across the business on project work.

As a key figure in our Retirement Village you will of course be friendly, approachable, helpful and kind - a real ambassador of Platform's values

Although this role is Home Based you will need to visit sites located in the Midlands and Lincolnshire, so it is essential you have a driving licence and access to own vehicle with business use.

Travel to support and manage services and colleagues will berequired, with occasional travel to other areas within the Platform Localities.

This role also requires an Enhanced DBS.

Some of our Core Benefits Include:

28 days annual leave (plus bank holidays) with opportunity to buy and sell leave
Family friendly policies, flexible working, and ability to work from home in most roles
Non

- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Pension contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)
Learning and Development opportunities
Salary

- sacrifice electric car scheme and cycle to work scheme

Employee reward and recognition scheme with wellbeing hub and discounts from a wide range of retailers

If this sounds like the ideal opportunity for you, please click apply.

We aim to hold interviews for this role on 7th/ 8th December in Birmingham.

The Company
Join us and find your purpose at Platform

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives.

You will join the largest social housing association in the Midlands.

We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.