Claims (Large Loss / Complex Claims / Fire/ Flood - Buckingham, United Kingdom - Bond Recruitment

Bond Recruitment
Bond Recruitment
Verified Company
Buckingham, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Claims (Large loss / Complex Claims / Fire/ Flood Escape of Water)


Location:

Home Counties


Type:
Permanent


Salary:
£30,000 - £40,000 pa plus car allowance of £4,800 pa

03264SB Claims (Large loss / Complex Claims / Fire/ Flood Escape of Water) Home Counties £30,000 - £40,000 pa plus car allowance of £4,800 pa

Buckinghamshire Surrey Berkshire Essex Hertfordshire Kent

Do you have experience of managing a portfolio of large loss claims due to a result in fire flood or escape of water?

Do you drive?

Are you happy to travel to customers houses to access contents damage ?

Do you have an understanding of insurance indemnity policies and legal structure?

Do you have claims negotiation experience with policy holders and loss assessors?


Effective day to day management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors for those aspects of the claim you are responsible for.


Where applicable; travel to policyholders' homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders.


In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the Buildings element of each claim in your control.

Produce a Large or Complex report and deliver same to the Claims SMT within agreed timeframes.


Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.


In liaison with the Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.

Support the Customer Relations Team with complaints and in particular those involving the FOS.

Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable

Skills required

Excellent spoken and written communication skills.

Accurate with a high level of attention to detail.

Tact and assertiveness when dealing with customers who may be distressed or angry.

Ability to work well under pressure and meet deadlines.

PC literate with good administrative skills.

Ability to take on increased ownership and responsibility when necessary.

Motivation

Excellent organisational skills.

Helpfulness and a passion for customer service.

Driven and enthusiastic - meets or exceeds targets.

Empathy and understanding.

Confident and professional attitude.

Excellent negotiator.

Commercially aware.

Active and energetic.

Takes ownership of problems and drives for effective solutions.

Experience / knowledge


Minimum:
At least 5 years previous experience of working in an insurance claims related handling role.

High level understanding of insurance/indemnity policies and legal structure


Ideally:
Proven capability of claims negotiation with policyholders and Loss Assessors.


Qualifications:


Minimum:
Full and clean driving license

'A' level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.


Ideally:
Role applicable qualifications in insurance.

Relevant experience in a similar role


Job Types:
Full-time, Permanent


Salary:
£30,000.00-£40,000.00 per year


Benefits:


  • Flexitime

Schedule:

  • Flexitime
  • Monday to Friday

Experience:

- of large loss claims: 1 year (preferred)
- fire flood or escape of water: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
On the road

Reference ID: 03264

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