Business Support Officer - Gatwick Airport, United Kingdom - Civil Aviation Authority

Civil Aviation Authority
Civil Aviation Authority
Verified Company
Gatwick Airport, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Date:25 Mar 2024


Location:
Gatwick, GB


Company:
Civil Aviation Authority


Salary:
Up to £24,550 per annum dependent upon experience


Contract Type:
Permanent - Full Time


Security Level:

BPSS
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field.

Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.


The Role


As part of the Business Delivery team, this role will take part in area specific and department wide improvement projects.

You will be empowered to identify improvements and implement best practice solutions wherever possible.

As a result, we hope that this role will give whoever is successful a fantastic platform from which they can demonstrate their ability to deliver efficiencies and manage processes effectively.


About You

You should possess:

  • An interest in and/or experience of working in an aviation environment would be advantageous
  • A pleasant, courteous telephone manner and ability to research, assimilate and provide information is essential
  • Education to GCSE or higher standard
  • Proven time management skills including an ability to effectively prioritise in a busy environment to meet business needs and customer needs
  • Methodical and organised with an eye for detail
  • Keyboard skills for database entry
  • Excellent communication skills, both written and verbal, with a variety of internal and external people, including people whose first language may not be English
  • Produce good quality, accurate work to deadlines
  • To work effectively in a small team, the post holder must be prepared to be crosstrained and share administrative tasks including routine administrative duties
  • Proficient operator of Microsoft Word, Access 2000 and use Excel. To work to set formats or design suitable formats to suit the requirements of the task is essential
  • Will and able to perform a variety of office functions (flexibility), demonstrating sound administrative skills and be able to switch form one task to another quickly
  • Knowledge of SARG and GA or RPAS Unit department procedures would be desirable
  • Experience working in a customer service environment would be beneficial
  • Confidence to ask questions and seek resolutions
  • Exercise tact and discretion regarding disclosure of information
  • Ability to deal with difficult customers
  • Ability to work effectively under pressure with a high degree of public contact

Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.


To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.


Working With Us
We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together.

It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.


We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you.

We know where and when we work is important in achieving a work-life balance.


Our Values
Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone


Closing Date:
Monday 8th April 2024


Interview Date:
W/C Monday 22nd April 2024


No recruitment agencies please.

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