Complaints Administrator - Lewisham, United Kingdom - The Hyde Group

The Hyde Group

Verified Company

Lewisham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Lewisham

£24,000

FTC- 6 Months
Hyde is looking to recruit a Complaints Administrator

Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas.

We provide and manage 50,000 homes to over 100,000 customers.

Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Complaints Administrator at Hyde you will be working within the Customer Experience team to assist with all complaint related administrative tasks, as well as ensuring that all customers are receiving a high standard service.

Responsibilities

Letter writing
Raising and closing cases
Managing inbox

Skills and Experience Required

Strong communication verbal and written
Proficient use of computer systems and MS Office packages including Excel, Word and PowerPoint
Target driven
Experience working in customer service

Benefits

A fantastic pension
Life assurance
Great holidays
An awardwinning flexible benefits package.
Volunteering days
Hyde operates an agile approach to work, requiring you to be in the office 40% of your time (remove for mobile roles)

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative.

Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.