Customer Services Advisor - Felixstowe, United Kingdom - A & S Recruitment

A & S Recruitment
A & S Recruitment
Verified Company
Felixstowe, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our major Felixstowe client is looking to recruit a Customer Service Advisor

  • Will be first focal point for the customer for all operational matters ensuring delivery of all the customer requirements
  • Daily communication with the customers, route team and sales managers
  • Utilise daily planning ensuring maximum capacity and revenue

Duties include:

  • Receive and process bookings from the customers.
  • Liaise with customers and offices at all levels as required.
  • Develop and maintain strong working relationships with all departments and customers.
  • Manage and achieve business targets.
  • Maximise sales opportunities from the customer base, considering future planning and opportunities, identifying future trends in traffic
  • Work in conjunction with Commercial department and Resource Manager to offer incentives to the customer to maximise utilisation and profit
  • Mantain high standards of customer care at all times and deliver effective communications with agreed timescales
  • Ensure all revenue earned is accurately and timely invoices ensuring all movements rated as per agreed tariff, whilst raising additional charges where necessary and processing claims/admin as required
  • Provide regular reports detailing specific information as directed by Account Manager.
Salary c£27,000
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