Technical Administrator - Uxbridge, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Uxbridge, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channels.

  • Add clear notes on calls which are progressed for attendance
  • Create service reports with a clear description once a call has been cleared over the phone
  • Proactively review remote access reports for faults on equipment likely to cause a breakdown
  • Use Remote access software to log on to customers equipment (after their consultation) to resolve issues
  • Give practical advice to the customer on cleaning or making small adjustments
  • Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
  • Assist the Service Desk Admin Team with Technical Queries
  • Create estimates for service and other ad hoc work as required by the customer
  • Highlight any potential escalations to the relevant Managers
You will ideally have experience within a similar customer service role, advising clients on technical issues.
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