Counselling Service Lead - West Sussex, United Kingdom - Carers Support West Sussex

Carers Support West Sussex
Carers Support West Sussex
Verified Company
West Sussex, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Part time
Description

Purpose
:


The Counselling Service Lead will bring their professional skills and knowledge to manage and be responsible for the daily operational delivery of the service, supporting our Volunteer Counsellors, Supervisors and Assessor teams.

Working collaboratively engaging your experience and effective communication skills you will provide insight and ideas to review and maintain the excellence of the Carers Support West Sussex counselling service.


To meet the requirements of this role the Counselling Service Lead will be required to travel across West Sussex from time to time and to attend local face to face meetings with both colleagues and partners.

Who are Carers Support West Sussex?
We are a charity supporting unpaid carers across West Sussex.

With more than 30,000 carers registered with us and an average 16% growth in numbers year-on-year, we are the "go to" organisation for those needing support across the county.

Our current estimates are that there are c120,000 carers living in this county.

Studies by our national partner, Carers Trust, show that three in five of us will at some time in our lives have a caring role and almost 50% of us will have to do that while in full-time employment.


Carers Support West Sussex employs over 115 staff and is supported by more than 80 volunteers all with wide ranging skills and experience.

Our core values are to have carers at the heart of everything we do, to listen to carers and to work together with carers and partners to achieve the best possible outcomes.

As an employer we recruit for potential, rather than perfection and challenge ourselves to value lived experience from all our employees.

We consider our staff and volunteers to be key in delivering excellent services to carers and we recruit to build a diverse group of talented people collectively working towards a shared vision.


Before you keep reading:


PLEASE DO NOT SEE EVERYTHING IN THIS JOB AD AS "MUST HAVE", BUT RATHER A GUIDING LIST OF WHAT WE ARE LOOKING FOR.

WE KNOW NO CANDIDATE WILL BE THE PERFECT MATCH FOR ALL WE HAVE MENTIONED IN THIS ADVERTISEMENT, SO DO NOT BE AFRAID TO APPLY IF YOU FEEL YOU ARE CLOSE TO THE BRIEF BUT NOT "SPOT ON".


ABOUT YOU:


  • An understanding of the impact of caring on the lives of family and friends
  • Experience of managing a small team mentoring staff and volunteers through remote support and face to face activity.
  • Experience of developing and delivering training
  • Experience of working with a wide variety of client groups reflecting a range of clinical severity.
  • Setting and implementing work objectives, performance indicators and outcomes in line with organisational strategy
  • Able to work collaboratively to provide evidence of the impact of the work done to support carers.
  • Excellent communication skills, able to negotiate, build relationships, advocate for people and inspire others.
  • Able to work autonomously when required (remotely at times from Carer Support colleagues and manager)
  • Ability to travel across locality, including rural locations.

YOUR ATTRIBUTES:


  • Others have described you as..._
  • A natural communicator who loves to listen and talk to people
  • Empathetic and caring
  • Calm in crisis and a good planner
  • Openminded
  • Someone who values everyone's differences

KEY DUTIES:


  • Lead and manage the countywide counselling service to offer carers time limited, lowlevel preventative and personalised emotional support via telephone and TEAMs.
  • Lead and organise the daytoday operation of CSWS Counselling Services and the supporting team of staff and volunteers.
  • Line Manage 1 x Administrator, 4 x Counselling Assessors
  • Undertake the recruitment, role induction, supervision and support for the staff and *volunteers. (*not including clinical supervision).
  • Work proactively with learning establishments across the UK to offer placements and maintain the strong professional links between CSWS and the education sector.
  • Provide monthly reports and updates to the Volunteer Service Manager on service delivery and outcomes in keeping with commissioning requirements.
  • Work with the Volunteer Service Manager to develop and maintain the counselling service, policies and procedures to support recruitment and retention of volunteer counsellors.
  • Maintain continual professional development including current knowledge of local and national organisations such as the BACP.
  • Work within Carer Support West Sussex's Policies and Procedures, being mindful of confidentiality, data protection, equality and diversity in all areas of work. Ensure that safeguarding vulnerable adults and children and the health and safety for staff, volunteers and carers is considered.


This Job Description does not provide an exclusive and exhaustive list of responsibilities but serves as a guideline of the type of work you will do.

Due to our work, your role may evolve and encompass other duties and activities within the Charity, for example, pro
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