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Sales & Customer Services Co- Ordinator - Dungannon, United Kingdom - O & S Doors

O & S Doors

Verified Company

Dungannon, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Responsibilities:

Work as part of the Customer Service/sales Team to ensure first class customer service.
Point of contact for other departments concerning any customer servicerelated queries.
Represent the business as a first line contact for incoming communications from Customers.
Liaise with internal departments to ensure customer requirements are met.
Coordinate replacement orders as FOC or chargeable orders following the appropriate sign off and inform other departments where necessary e.g., Credit Control, Quality
Maintain the CRM system with customer returns.
Build sustainable relationships with customer accounts through open and interactive communication.
Answer inbound Customer Service calls courteously and professionally, dealing with each enquiry effectively and efficiently.
Support sales reps to grow existing accounts, reengage dormant accounts and win new business.
Ensure that marketing materials and new product samples reach the entire customer base.
Ensure the team meet their targets for daily calls, post code areas and qualified sales as well as any customer service requirements.
Identify key customers and potential areas where products will be viable.
Maintain awareness and understanding of wider products and services.
Provide reports on activity and progress to the Directors, Sales Team Leader and Credit Control.
Liaise daily with the Business Development Managers.
Coordinate with the Production Manager and ensure dates for production are met.
Communicate with Despatch and Logistic companies to ensure the correct delivery service.
Miscellaneous customer service/sales duties as and when required.
Any other duties as reasonably requested by management

Experience

Previous Telemarketing / Lead Generation experience
2+ years customer service experience
Confident and professional telephone manner
Must be motivated, enthusiastic and driven to exceed targets
Ability to manage/prioritise own calling data via a CRM system
Previous Business Development/Sales experience with the ability to work to deadlines accurately and efficiently in a demanding environment
Excellent communication and interpersonal skills
Excellent organisational negotiating skills with the ability to communicate information in an accurate and professional manner
Reliable and flexible
Computer Literate, Numerate
Proficient in Microsoft Packages