Administrator - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Department Information

The orthopaedic department is rapidly growing into one of London's largest orthopaedic services providing specialist tertiary interest in: Lower limb and Upper limb revision arthroplasty, surgery for young adult hip disorders, foot and ankle surgery, hand and wrist surgery, spinal surgery and patients with complex co-morbidities such as haemophilia and sickle cell disease.

The Directorates vision is to grow its reputation as a world class service for its tertiary work across all surgical

This job is ideal for anyone looking for an active role in a hospital setting or an entry-level position within the NHS.

Please note that this is not primarily a patient-facing role.

The Admin Clerk is essential to the smooth running of the department.

The post holder will be required to work within a team to provide a comprehensive and quality clerical service, while maintaining a high quality of support to the department and presenting a caring, professional and efficient service to patients and their families, both in the clinic and during subsequent communication.

The post holder is responsible for the administration and smooth running of specific named clinics.

The post holder is the first point of contact for all patient enquires and it is essential that the patient's experience begins in a professional and polite manner.

Depending on the requirements of the speciality, the post holder will be required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality.

This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.

Organisational Values:

Ourvalueshelp us to define and develop our culture,what we doandhow we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

The post holder will:

Put patients first
Take pride in what they do
Respect others
Strive to be the best
Act with integrity

Ourvalues and behaviours frameworkdescribes what it means for every one of us in the Trust to put our values into action.

Main Duties

Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times.
Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.
Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.
Keep reception and waiting area tidy and to monitor environment, reporting any concerns to the appropriate body.
Responsible for managing the timetables for designated clinics, ensuring that clinics are not overbooked and problems are escalated appropriately.
Responsible for pulling and preparing of notes for clinics (as required), ensuring that all investigations including results of blood counts, Xrays etc., are with the notes.
Complete and issue patients with appointment letters and information for follow up appointments as necessary.
Ensure that all patient notes and diagnostic information are updated and prepared prior to individual appointments.
Generate and send standard letters to GP's following patient attendance at the clinic as required.
Maintain effective mechanisms for tracking patient records both inside and outside the clinic, coordinate tracking of records and respond to requests for patient records from other departments.

Be aware of Trust waiting list targets and ensure clinic lists are prepared in order to meet/exceed these targets and escalate within the service where appointment schedules breach waiting list targets.

Ensure patients are informed of changes and allocated alternative appointments within the waiting list targets.
Contact patients to confirm attendance and manage DNAs in accordance to departmental procedures.
Work closely with the clinical team to identify mechanisms to improve service delivery and ensure that an optimum service is provided at all times.
Adhere to the procedures for dealing with overbooked clinic lists and cancellations.
Be aware of patients with special needs and ensure these needs are met/exceeded by notifying appropriate clinical staff.
Organise patient transport and parking facilities.
When required, ensure prompt and accurate filing of results, reports and letters.

Information Systems

Set up, maintain and amend patient records held on the patient administration system.
Enter diagnostic coding data relating to patient details onto IT system.
Assist in the collation of patient activity data/quality