Claims Advisor - Newcastle upon Tyne, United Kingdom - Service Care
Description
Service Care Solutions are working alongside an exciting new start up company that are looking for ambitious and driven individuals to join their expanding team.
This is a great opportunity to join a company during a huge period of growth. Individuals that are highly driven and money motivated will benefit from an industry leading commission structure and regular incentives.Role:
Claims Handler
Location:
Newcastle Upon Tyne
Salary:
salary up to £28,000 (OTE £70K) this is negotiable, depending on experience
Working Hours:
Monday - Thursday 9am - 5pm
Friday pm
As a Claim Handler you will process all elements of a claim to assessing liability and investigating the details whilst providing the highest standards of customer service.
A large proportion of this contact is via telephone communication with some written communication.
Training will be provided but some experience of claims handling would be beneficial. There will be a comprehensive training plan covering the first three months of your role.
Responsibilities
- To efficiently and accurately process new claims on behalf of the Company's clients
- Build strong customer relations
- Collect all documents in relation to claims and store correctly
- To liaise with customers and other stakeholders to maintain contact and resolve any issues arising
- Achieve monthly KPI targets set out in your one to one
- To swiftly, professionally and efficiently answer queries once a detailed knowledge of the claim handling process has been gained
Requirements:
- You will be a determined highly driven person
- Professional business behaviour and attitude
- Previous experience within a B2B sales role is preferred.
- Knowledge of the energy market preferred as well as working in a similar role
- Selfmotivated and a high work ethic required
- Demonstrable track record of success in a similar role
- Target driven as an in individual as well as a team member
- Be able to work in a fun team culture
- Strong organisational skills
- Ability to communicate complex solutions simply and concisely
- Disciplined analytical approach to problem solving
- Ability to flex and adapt tactics in response to changes to internal business priorities and market dynamics
- Have a consultative and customer centric approach to case retention
Benefits
- Leading Industry salary up to £28,000 (OTE £70K) this is negotiable, depending on experience
- Fantastic, uncapped commission structure
- Full training & development and continued support given
- Monthly incentives
- Scope for career advancement
- Free gym membership
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