Customer Service Representative - Bradford, United Kingdom - Flexiform

Description

Job Role:
Customer Service Administrator


Reporting to:
Customer Service Manager


Job Location:
Head Office in Bradford, BD3.


Job Salary:
Ranging between £20,000 to £24,000 depending upon experience


Company Description:

Flexiform is a leading UK designer, manufacturer, and installer of office furniture for both the Government and Private Sector, and a key supplier on the Government CCS framework.

We have an enviable 50-year heritage of manufacturing high-quality products from a sq ft manufacturing plant based in Thornbury, West Yorkshire.

Further showrooms and sales hubs can be found across the country including London and Scotland.

Asgard is a subsidiary of Flexiform Business Furniture and is a web based company supplying secure steel storage to both consumers & businesses.

Job Summary:

Asgard has an opportunity within their friendly Customer Services Team for a highly organised individual to support the team.

The role will combine a variation of duties from pre -sales support for our customer, order processing & after sales support.

Responsibilities and Duties:

• Post-Sales Support
• You will be assigned a customer database for postsales support and be responsible for the logging of any cases raised against the customer's order organising replacement, damaged or missing parts etc. These will be logged on a CRM system for reporting and logging purposes. Experience of this beneficial but not essential as full training will be given.
• Complete Web Orders daily via a Magento system ready for uploading onto our internal system for processing.
• Livechat / Chatbot daily updates / Tickets (left out of hours)
• General Phone Enquiries
• Checking / Inputting of orders from Trade customers including setting up new accounts (B2C)
• Checking / Inputting of orders for our parent company, Flexiform (B2B)
• Raising Pro Forma invoices / chasing payment of these if not paid inside a certain timeframe.
• Cash allocation from BACS sheet daily
• Holiday Cover only.

• Credit Control

• Holiday Cover only
• Sample Demo order processing / returns
• Holiday cover
• Screwfix / Wayfair Portal Order Control / processing
• Liaising with our Installation Service Teams as customer support (we have HUBS dotted around the UK)
• Support the business with improvement initiatives, within customer services or any other area.
• Assist other departments within the company as and when necessary. Full training will be given but not always necessary.

Person Specification:

• Proven work experience within a customer servicebased role.
• Trustworthiness & professional
• Excellent oral and written communication skills
• Good attention to detail
• Confident working with Microsoft Office including Excel.
• Confident telephone manner
• Ability to work as a team member as well as on own initiative
• Ability to prioritize daily tasks

Working Hours:
Monday to Friday - 08:30 - 16:30 with half an hour for lunch


Holidays: 20 days annual leave in addition to Statutory Bank Holidays. This will increase to 25 days after 5 years employment.


Job Types:
Full-time, Permanent


Salary:
£20,000.00-£24,000.00 per year


Benefits:

• Bereavement leave
• Company pension
• Free parking
• Onsite parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Bradford: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

- customer service: 5 years (preferred)


Work Location:
In person