Customer Services Representative - Middlesbrough, United Kingdom - Glanbia Performance Nutrition
Description
Customer Service Representative- 12month Contract
Join this dynamic team focused on delivering better nutrition for every step of life's journey
The Opportunity
We are looking for a Customer Service Representative to join our Team. You must be able to operate effectively within this scale and pace of change/business growth. Specifically, you will be a key contact for all Customer Supply Related Queries while capturing and expediting Customer Orders.
- Responsible for all internal and external customer orders (including Export) processed accurately on SAP.
- Ensure Customer and Pricing Data is accurate on SAP.
- Deal with customer and consumer complaints in a timely and effective manner.
- Active Participant in ensuring successful Month End, Quarter End and Year End Delivery.
- Generate and report key metrics & manage relevant department reports.
- Responsible for accuracy of Open Order Report.
- Monitor and resolve EDI queries, IDOCs and disputes.
- Working closely with Planning Team to ensure highest levels of order fulfilment.
- Work closely with warehouse to ensure all deliveries are completed on time.
- Manage, Monitor, and improve credits and ongoing disputes.
- Responsible for key financial documents including credit/debit notes and participation in Credit Control Meetings.
- Build relationships with 3rd party logistic providers.
- Main point of contract for internal and external customers.
- Manage relationships with Commercial, Supply Chain and Financial teams.
- Participating in process improvements and demonstrating flexibility in performing tasks outside the designated work patterns.
- Super user for SAP, Business Objects and Excel.
- Help develop and implement a continuous improvement strategy, ensuring customer relationships and experiences are enhanced and reinforce best practices regarding customer interaction and service.
- Support Customer Service Team Lead in all areas of Customer Service.
- Third level qualification in Business Studies, Customer Services or Supply Chain.
- Excellent commercial awareness with experience of working within a FMCG or related environment.
- Proven track record of working in a Customer Service role.
- Detailed Understanding of key Customer Service Metrics, Processes and Systems.
- Excellent working knowledge of SAP
- Knowledge of Export compliance and Export Documentation
- Experience of working within manufacturing or a fastpaced environment ideal
- Sales Order Processing and Microsoft Office.
- Proven interpersonal skills.
- High energy, high creativity but ability to work through the basics too.
- Results orientated and creative problem solver.
- Ability to work under own initiative.
- Strong motivational skills.
- Excellent communicator and influencing skills
- Ability to work to stretching targets in a dynamic industry.
- Attention to detail and a customer care focus.
- Experience in FMCG environment
Where and how you will work
The opportunity will be based in Middlesbrough with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.
What we would like to offer youThe opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package.
About GlanbiaThe Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.
At Glanbia, our culture celebrates individuality, knowing that together we are more.
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