Cash Supervisor - London, United Kingdom - Sephora UK
Description
Client experience
- Embody Sephora Attitude and set an example in front of the team.
- Share product knowledge to build the sale and basket.
- Have a friendly and engaging personality in order to foster and maintain longlasting positive client relationships.
- Provide support to the team in difficult situations ensuring client's satisfaction.
- Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
- Provide support for the floor manager as an active colead.
- Inspire the team to offer our complementary services to maximize client satisfaction.
- Provide support for the Manager by maintaining and enforcing quality customer service and resolving customer service complaints.
- Empower the team to advise the clients on the most appropriate range of products, according to their needs and skin type.
Education & Demonstration
- Support your store team in explaining and demonstrating new products to the clients.
- Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
- Make sure to set example and be a role model at all times.
- Ensure your team understands the client's beauty pass status, points, current offers and follow the correct scanning process.
- Answer customer questions or referring them to the staff who can best provide answers if the information is specific to ascertain product/query.
- Promote Sephora website and other digital tools.
- Fix all complaints related to beauty pass program.
- Educate team on all the current offers.
- Ensure team's knowledge is uptodate with all new launches, guidelines and merchandising.
- Take over floor leadership segments and ensure the floor is always managed and covered.
Sales
- Drive Crosscategory products to client and introduce new products or animation items.
- Drive the offer of complimentary services to the client and assist to uplift the average basket sales.
- Assist the Store Management in achieving sales objectives.
- Assist the management in achieving all commercial and operational KPI's.
- Reinforce sales policies and techniques established at the Sephora University with all team members.
- Drive the sales target set by the management to achieve the desired market share in selective, exclusive and Sephora collection.
- Create disruptive internal competitions to motivate the team and boost the achievements.
- Drive the team to deliver Beauty to Go sales through coaching and +1 behaviours while setting personal objectives for the cash team, including the sales of gift vouchers.
Business
- Assist the Store Management to drive top and bottom line / brand sales.
- Assist the Store Management in achieving business KPIs.
- Analyse all relevant KPIs and propose action plans for improvement.
- Contribute to all business reports as required.
- Weekly report sent to the CRM team with all customer complaints.
- Send off weekly / monthly reports to the Cash Manager / Operations Manager with regards to, SBP recruitment, +1's, BTG sales, gift wrap and SBP process followed, cash team sales objectives, etc.
- Ensure the team process the client transaction accurately and efficiently.
- Monitor and maintain the cash wrap area with appropriate levels of packaging and supplies
- Maintain a clean workspace at the cash area, gift wrap and Beauty to GO.
- Have a Beauty to GO focus with selling replenishment, pricing, merchandising and cleanliness.
- Update the discrepancy file, shift summary reports and other cash related processes.
- Supports store team with merchandising procedures (products, testers, prices, animations and stock room, beauty hub tools etc.) according to Sephora standards.
- Assist store in all departments where necessary (cash, operations other axis).
- Prepare cash receipts for bank deposit, cash bags for cashiers, daily cash reports, balance the cash drawer/safe, reconciles cash and credit card receipts daily, investigate and resolve any outofbalance problems.
- Identify IT issues and able to lead and resolve.
- Monitor offers availability and create alert order/ transfer if needed. Assist the management to improve on audit finding and create an action plan.
- Direct and manage the work of cash team.
- Accurately monitor stock availability on Beauty to Go and report low stock to the store management to avoid OOS situations.
- Count the money in cash drawers at the beginning/ end of shifts to ensure that amounts are correct and that there is adequate change.
- Identify and resolve any cash or card discrepancies.
- Assist your store in all departments where necessary (cash, operations other axis).
- Enforce cash management guidelines and procedures as per Sephorapedia, audit guidelines and CEE report.
People
- Motivate and develop the team through daily training/ observations and provide feedback to the management (in line with Sephora Attitude and the CEE).
- Communicate and drive the team on business strategy,
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