Sales & Customer Service Agent - Dutch (Part-time) - London, United Kingdom - Konecta
Description
Location:
Hybrid - Head Office in Canary Wharf, London
Salary/Rate:
£11 hour + benefits
Commission:
Uncapped commission structure rewarded for sales results, paid out monthly. On
target earnings of £5000 per annum (Commission shall not form part of your
Reports to:
Team Manager
Progression:
Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior
Agent, Trainer, Quality Support Executive and Team Manager.
Hours:
Part-Time
Outline:
We are looking for a Travel Agent to join our existing team for Centerparcs. Centerparcs offer
service and a natural ability to influence sales. The travel agent will be expected to handle
incoming calls on behalf of Centerparcs including the exploration and understanding of the needs
and expectations of customers.
Responsibilities:
- Handle incoming calls for both sales and service calls
- Generate sales through understanding customer needs and creating desire
- Cancel, modify or confirm visits already sold
- Upsell additional products, services and extended stays
- Assist customers on live chat with enquiries about the product and website bookings.
deemed reasonable by the business.
Key Competencies:
- Dutch speaker to fluent level
- Excellent interpersonal skills
- Able to add to a high performance team culture where agents "exhaust all opportunities"
- A natural ability to drive sales
- Professional and emotionally resilient.
- To embrace the brand vision of the Centerparcs core values
- Good attention to detail
- Excellent multi tasker
- Aims to surprise and delight on every customer interaction
- Experience in a previous customer service or sales roles
- Excellent communication and motivational skills, ability to multitask and work
- Ability to work in a fast paced environment, maintaining attention to detail and accuracy
- Excellent understanding of call centre practices, KPIs etc.
Training:
- Full product and system training provided
- Sales technique training provided
- Customer Service skills training provided
- IIP Accredited Employer
- BUPA Life Insurance Scheme
- Childcare Vouchers
- Dentist scheme
- Eye test vouchers
- Excellent onsite training and induction
- Staff room with refreshments
- Corporate discounts, including hairdressing, gym membership, restaurants and bars
- Smart casual dress code and policy
- Involvement with local charities and fundraising days/events
- 20 days holiday per annum plus an additional day per year of service up 5 days
- Bank holidays entitlement
- Konecta career progression structure
- Recently built premises
- Specific benefits on campaigns you work on including discounts, incentives and prizes
- Recommend a friend scheme paid reward
- Apprenticeship positions available
- NVQ qualifications
Financial Probity.
You will be required to supply 36 months previous employment references (2 references
minimum).
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