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Business Coordinator - Hadley, United Kingdom - SF Group

SF Group

Verified Company

Hadley, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Commercial Support Co-ordinator (B2B Telecoms)

Location:
West Midlands

Salary:
£24k + Bonus & Benefits

Reporting to:
Commercial Support and Delivery Manager

Introduction

A rare and exciting opportunity has arisen to join a progressive forward-looking business with vision, growth mindset, significant YoY Customer growth, expanding product portfolio and strong financial backing from one of the largest VC's in Europe.

The business plan is to become a major player and disrupter in the UK Telco UCaaS sector, with a 20-year history it's more than ready to take that next step having been acquired by a major European VC group.

We're now looking for highly talented and ambitious Commercial Support Co-Ordinator to join our team and place Customer Experience at the heart of everything we do in order to make our success inevitable.

The Role

This is an excellent opportunity to be involved with a fantastic commercial department, not only be commercial focused you will be involved and be apart of the operational process learning and adapting new skill sets to allow you to gain confidence and make decisions when needed to.

You will have the control to support all new / existing customers coming on board and ensuring their customer expectations are met and delivery a high-level service from day 1, controlling and communicating with the customer and anyone internal to ensure thinks are kept inline with SLA and process requirements.

The aim is to ensure from point of sale we are getting our customers on board and installed within the SLA time and making sure there are no problem's during this time frame, allowing to maximise the profit also meet install expectations.

Key accountabilities.

Customer welcome calls proven to be done within an SLA.
Proposing finance and setting up finance agreements
Liaising with finance companies
Contact customers to obtain missing information
Manage install expectation's
Communication with the field sales team and operation depts
Chasing outstanding paperwork
Completing any resign's relating to lease or services and amend the billing accordingly
Checking through Sales PDF's and ensuring they are up to date
Check all paperwork for new deals
Dealing with any incoming ETC's or Settlements
Broadband checks on all deals
Customer questions or queries on anything you are handling
Any ad hoc duties

What are we looking for in return?