Claims Processor - Winchester, United Kingdom - Brave Human Capital Group Ltd

Brave Human Capital Group Ltd

Verified Company

Winchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Claims Processor

Location:
Winchester

Salary:
£22,000 - £25,000

The Company:

Our client is one of the most trusted and reputable organisations within the insurance industry, regularly winning consumer awards for their excellent products and best-in-class customer service.

The business has been going for over a century and manages their clients from local offices, ensuring that community is at the heart of the business.

With a fantastic reputation and over 300 local offices, the opportunity as a Claims Processor will be to join a growing, vibrant team and build a career with an incredible organisation.

Our client believes in the personal approach; taking the time to support their every need, inspiring trust and building relations by exceeding expectations.

The Role:

The role of Claims Processor is critical to delivering the long-term strategy of our client - to build sustainable & profitable growth, to be a great company to do business with and to be a great place to work.

The Claims Processor role will play an integral role in enabling the efficient management, processing and co-ordination of all insurance claims related activity to ensure existing customer review industry leading levels of care and attention.

Duties and Responsibilities:

To provide firstclass advice and support to existing customers.
Ensuring their insurance claim is managed attentively through the claims management process.
To liaise with head office and management teams to resolve claims that require higher authority.
Liaising with third parties to negotiate and discuss the settlement of claims, ensuring the best possible outcome is delivered for the customer and a fair resolution is reached.
To develop longterm, profitable relationships with existing clients.
To develop and build strong relationships with internal colleagues across the business.
To ensure the smooth processing of claims and that customer expectations are met and exceeded upon.
To manage the daytoday relationships with customers, whilst ensuring that expectations are managed, and promises are delivered on in a timely and accurate manner.

Skills and Experiences:

Have experience working in a customer environment.
To be able to display high levels of integrity and trust in everything they do.
Have excellent verbal and written communication skills.
To have demonstrable experience of succeeding in an office environment.
A selfstarter who is able to show a drive and hunger to achieve excellent results.
To be able to build rapport quickly.
To be able to demonstrate empathy.