Client Support Administrator - York, United Kingdom - Charterhouse Recruitment Services
Description
CLIENT SUPPORT ADMINISTRATOR
Working in the training sector this client is trusted worldwide offering unique training and coaching. The client Administrator role is a key function in the business to monitor all projects and provide client support. This role is an exciting opportunityand could offer many routes of progression.
- Monday
- Friday Fulltime hours 95.15pm
- Salary £22,000 £30,000 per annum
- Team bonus paid yearly
- Pension Scheme
- Modern working environment
- Hybrid working could be an option
WHAT YOU'LL BE DOING
- First point of contact for all Client Support related queries
- Ensure the Client support fulfils the service level agreement on a daily basis
- Administer client projects, carrying out daily tasks on CRM
- Maintain contact with clients, updating on project progress
- Ensure clients are satisfied with the service provided
- Arrange and administer coaching sessions
- Provide sales support, responding to client queries in absence of the sales team
THE IDEAL PERSON
- Happy to deal with complex detail and ability to work to high levels of accuracy. Working efficiently and effectively, providing a fast customer response
- Technically proficient, with effective use of software and systems, with an interest in technology
- Ability to learn quickly and deal with complexity
- Problem solving thinking of creative solutions for clients
- Enthusiasm and cando attitude
- Passion for development and learning
- Interest/ background in HR and psychology would be useful but not essential
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