Tech Support Specialist, Frosch - London, United Kingdom - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tech Support Specialist/Application Support

ABOUT THE TEAM
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients.

For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce.

Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs.

Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement.

We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture.

New team members will be part of an exciting transformation as we build strategies, leverage new and innovative technologies, and create industry-leading teams.

Responsibilities:

Onsite Position (Mon-Fri, 9am-5pm flexible)
As a
Technology Operations, your primary responsibilities will include:

Analysing and resolving computer and network hardware/software problems in a timely and accurate manner
Performing analysis, diagnosis, and resolution of complex problems for endusers, as well as recommending and implementing corrective solutions
Installing, configuring, testing, maintaining, monitoring, and troubleshooting endusers' workstations and related hardware and software
Assisting with equipment installations and movement
Troubleshooting telephone and network problems to ensure proper connectivity of all workstations and other network appliances
Performing administrative tasks with Windows network accounts

Work Environment

FROSCH covers the cost of most workrelated equipment for onsite employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered.

Required Qualifications, Skills and Capabilities

Solid handson experience providing end user support in a Windows 7 or Windows 10 Active Directory environment
Experience in supporting both onsite and virtual work environments
General knowledge of hardware, printers, scanners, computer networking, mobile devices, wireless access points, and troubleshooting methods
Ability to work and communicate efficiently with remote team members
Eye for detail with keen organizational skills
Excellent writing, communications, customer service, and analytical skills
Travel and/or hospitality experience preferred

What you will get in return

If this sounds like you then just see some of the benefits below which show how committed Frosch is to looking to provide for your long term stability with personal growth and development:
Competitive salary, depending on experience
35 hour working week
25 days annual leave + statuary holidays
Pension
Life assurance
Private medical care
Business Travel Insurance
Employee Assistance Programme
Employee referral bonus scheme
Discounts in many major shops, online retailers and gyms

J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.