Libraries Support Officer - Buckley, United Kingdom - Aura Leisure and Libraries

Aura Leisure and Libraries

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Buckley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

***Job Title
Libraries Support Officer
Reports to **Library Service Manager
**1. Job Purpose
To support the Library Service Managers, supervising teams of Library Assistants and
support staff. Ensure effective service delivery and under the Library Service Manager's
direction assume responsibility for continuity of the service provided.

**2. Principal Accountabilities
2.

1 To supervise team(s) of Library staff and ensure continuity of the service:

a. Work allocation - ensuring libraries are able to deliver core business, and under the

direction of the library manager, support and supervise staff to deliver Service plans and

priorities.

b. Monitor staff in accordance with the performance management policy, manage, develop

and motivate Library Assistants and support staff to ensure that Aura priorities, standards

and performance targets are being achieved.

c. Responsible for monitoring employee rotas, consider, authorise and manage leave,

hours of work and sickness and ensure appropriate levels of cover are provided. Ensure

all records are kept up to date and arrangements are within the defined staffing levels,

improving sustainability and ensuring best value to Aura.

d. Responsible for attendance management of staff. Ensure that staff are managed In

accordance with the Aura attendance management policy, Monitor, record and address

issues related to staff attendance and timekeeping. Related supervisory tasks to include,

return to work interviews and attendance review meetings.

e. In accordance with the Aura performance management policy, line manage, develop and

motivate staff to ensure that Aura priorities, standards and performance targets are being

achieved.

f. Support drive, motivate and manage your teams to achieve Aura values and behaviours

g. Work cooperatively as part of the Aura Library Management team and Library network.

h. Liaise with Library Service Managers to deal with any issues arising from front facing

services, e.g. building repairs, stock/resource issues and customer complaints/queries.

i. To organise and manage minor buildings repair and maintenance issues at those

libraries directly controlled by Aura Leisure & Library Service.

j. To be aware of Aura H&S policy and the responsibility to themselves, other employees

and to the general public. To conduct Health and Safety risk assessments with branch

staff annually, or in response to issues encountered.

2.2 Work together with the Library Support Officer team to ensure that our libraries are able to deliver

core business, managing staff across the organisation to ensure continuity and best value to

Aura. Liaise with staff across all teams to manage cover arrangements where necessary.

Monitor annualised hours included in contracts and additional hours worked by permanent staff.

2.3 Manage and report on service performance to the Library Management Team on a regular basis
to ensure Aura Libraries are delivering against service objectives.

2.4 Support and promote the Aura volunteer programme. Liaise with the Aura Volunteer coordinator

to identify opportunities, train, support volunteers. Support the Library Service Managers to

coordinate staff training and development, identified through ongoing performance

management.

2.5 Assist the Library Services Managers with the organisation and evaluation of core events and

activities. Support all promotional initiatives, ensuring that all local marketing and promotional

opportunities are exploited to enhance the profile of Aura Leisure and Libraries.

2.6 To support the Library Service Managers to ensure staff deliver the key cultural, digital, health,

information, learning and reading offer across all Aura Libraries.

2.7 To support the Library Service Managers to ensure effective and efficient management of stock

and resources across the whole service. Support Library Service Managers to develop smart

use of stock management tools and digital technologies to improve sustainability of the service

operations.

3. Job Context
3.1 Based at Aura Head Office, Deeside, this post is branch focused and affords an opportunity

for career development and staff progression. This post requires the ability to work flexibly
across the whole of the service and in a number of locations.

4. Contacts
4.1
Internal
Library Assistants, Library Service Managers, Business Support Team
Aura Senior Management Team
Leisure Service managers and staff
Relief staff, Volunteers

4.2
External
Individual members of the public and community groups

Library Officers of other North Wales authorities, Library Suppliers
Local and national grant aided/aiding organisations

**5. ORGANISATION
Managing Director

***Library Development Manager**Library Service Manager

Library Support Officer

***Library

Library Assistant Support Staff

**PERSON SPECIFICATION
Job Title
Libraries Support Officer
**ESSENTIAL

Education